39
NPS
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SparkCognition
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About SparkCognition's Brand
SparkCognition is the world’s leading infrastructure-focused AI company. We catalyze sustainable growth for our clients throughout the world with proven artificial intelligence (AI) systems, award-winning machine learning technology, and a multinational team of AI thought leaders. Our clients partner with SparkCognition to understand their industry’s most pressing challenges, analyze complex data, empower decision-making, and transform human and industrial productivity. Our vision is to build scalable AI solutions to solve the problems that matter most. We collaborate with organizations to help them reduce environmental impact creating a better, smarter, and more sustainable world. Among its major competitors, SparkCognition is ranked in 3rd place for NPS while C3.ai is 1st, and CrowdStrike is 2nd.Their current valuation is $550.00M
Brand at a Glance
80%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
SparkCognition Ranking
- #2 / 4 of its competitors
SparkCognition NPS
SparkCognition's Net Promoter Score (NPS) is a 39 with 61% Promoters, 17% Passives, and 22% Detractors. Net Promoter Score tracks whether SparkCognition's customers would recommend using the product based on a scale of -100 to 100.
SparkCognition Overall NPS
| 61% | Promoters |
|---|---|
| 17% | Passives |
| 22% | Detractors |
SparkCognition NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 33 | Apr 2021 | 33 |
Sep 2021 40 | Sep 2021 | 40 |
Nov 2021 45 | Nov 2021 | 45 |
Dec 2021 49 | Dec 2021 | 49 |
Feb 2022 50 | Feb 2022 | 50 |
Apr 2022 55 | Apr 2022 | 55 |
May 2022 58 | May 2022 | 58 |
Jul 2022 52 | Jul 2022 | 52 |
Aug 2022 45 | Aug 2022 | 45 |
May 2023 47 | May 2023 | 47 |
Jul 2023 45 | Jul 2023 | 45 |
May 2024 38 | May 2024 | 38 |
How Other Brands Compare
SparkCognition is ranked second for NPS among its competitors. CrowdStrike and Cloudera come in first and third, with Cylance coming in at #4. Among those competitors, it is the lowest valued company behind CrowdStrike.
SparkCognition |  CrowdStrike |  Cylance |  Cloudera | |
| Global Ranking | #- | #972 | #- | #- |
| NPS | 39 | 42 | 0 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $550.00M | $37.95B | $4.77B | $3.55B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SparkCognition NPS by Gender
SparkCognition's NPS was rated 50 by Male customers on Comparably.
Male
50
SparkCognition's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
N/A
SparkCognition's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SparkCognition NPS by Usage
SparkCognition's NPS was rated 13 points by customers who have used SparkCognition's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
SparkCognition NPS vs. Competitors
Compared to its competitors, SparkCognition's NPS is rated right above Hortonworks, and is preceded by CrowdStrike.
| COMPANY | NPS Score | |
|---|---|---|
 | C3.ai | 49 |
| CrowdStrike | 42 |
| SparkCognition | 39 |
 | Hortonworks | 25 |
| Cloudera | 10 |
| Cylance | 0 |
 | H2O | N/A |
 | Uplevel Security | N/A |
 | DataRobot | -13 |
 | Uptake | -42 |
SparkCognition Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of SparkCognition users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SparkCognition Customer Loyalty Score by Gender
SparkCognition's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
SparkCognition Customer Loyalty Score by Usage
SparkCognition's Customer Loyalty score was rated 78% by customers who have used SparkCognition's products/services for Less than 1 Year.
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SparkCognition Customer Loyalty vs. Competitors
Compared to its competitors, SparkCognition's Customer Loyalty score is rated right above CrowdStrike.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SparkCognition | 80% |
| CrowdStrike | 79% |
| Cloudera | 74% |
| Uptake | 72% |
| Cylance | 70% |
| C3.ai | 69% |
| DataRobot | 66% |
| Hortonworks | 60% |
| H2O | N/A |
| Uplevel Security | N/A |
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SparkCognition Product Quality
3.3/5
SparkCognition has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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SparkCognition Product Information
SparkCognition serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. SparkCognition supports Web devices and offers products for small and medium sized businesses.
SparkCognition’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SparkCognition's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Enterprise
Languages Supported
English
Quick Insights into SparkCognition Product Quality
SparkCognition's Product Quality score was rated highest by Male customers.
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Ranked SparkCognition Product Quality the Highest
SparkCognition Product Quality Score by Gender
SparkCognition's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
SparkCognition Product Quality Score by Usage
SparkCognition's Product Quality score was rated 2.6 stars by customers who have used SparkCognition's products/services for Less than 1 Year.
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SparkCognition Product Quality Score by Industry
SparkCognition's Product Quality score was rated 3.5 stars by Tech industry customers.
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SparkCognition Product Quality vs. Competitors
Compared to its competitors, SparkCognition's Product Quality score is rated right above Cylance, and is preceded by Hortonworks.
| COMPANY | Product Quality Score | |
|---|---|---|
| CrowdStrike | 4.1/5 |
| Cloudera | 4/5 |
| C3.ai | 3.7/5 |
| Hortonworks | 3.5/5 |
| SparkCognition | 3.3/5 |
| Cylance | 3.3/5 |
| Uptake | 3.3/5 |
| DataRobot | 3.3/5 |
| H2O | N/A |
| Uplevel Security | N/A |
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SparkCognition Pricing
SparkCognition ROI & Value For Money
3.4/5
SparkCognition has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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SparkCognition Pricing Plans
SparkCognition has a pricing structure that accommodates small and medium businesses. Starting from $15/month, SparkCognition uses a subscription model. For the users that are not ready to commit yet, SparkCognition also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses SparkCognition?
Small Businesses
Medium Businesses
Quick Insights into SparkCognition ROI
SparkCognition's ROI score was rated highest by customers from the Tech industry.
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Ranked SparkCognition ROI the Highest
SparkCognition ROI Score by Gender
SparkCognition's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
SparkCognition ROI Score by Usage
SparkCognition's ROI score was rated 3 stars by customers who have used SparkCognition's products/services for Less than 1 Year.
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SparkCognition ROI Score by Industry
SparkCognition's ROI score was rated 4 stars by Tech industry customers.
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SparkCognition Pricing vs. Competitors
Compared to its competitors, SparkCognition's ROI score is rated right above Hortonworks, and is preceded by Cylance.
| COMPANY | Pricing Score | |
|---|---|---|
| CrowdStrike | 3.9/5 |
| C3.ai | 3.6/5 |
| Cloudera | 3.5/5 |
| Cylance | 3.5/5 |
| SparkCognition | 3.4/5 |
| Hortonworks | 3.3/5 |
| DataRobot | 3.3/5 |
| Uptake | 3.3/5 |
| H2O | N/A |
| Uplevel Security | N/A |
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SparkCognition Customer Satisfaction (CSAT)
SparkCognition Customer Satisfaction (CSAT) Score
75 / 100
SparkCognition has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SparkCognition Customer Satisfaction
SparkCognition's Customer Satisfaction score was rated highest by Male customers.
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Ranked SparkCognition Customer Satisfaction the Highest
SparkCognition Customer Satisfaction Score by Gender
SparkCognition's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SparkCognition Customer Satisfaction vs. Competitors
Compared to its competitors, SparkCognition's Customer Satisfaction score is rated right above DataRobot, and is preceded by Cloudera.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CrowdStrike | 83% |
| Cloudera | 78% |
| SparkCognition | 75% |
| DataRobot | 63% |
| C3.ai | 50% |
| Uptake | 50% |
| Cylance | 31% |
| Hortonworks | 25% |
| H2O | 0% |
| Uplevel Security | 0% |
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SparkCognition Customer Service
3.4/5
SparkCognition has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About SparkCognition's Customer Service
Address
4030 W. Braker Lane, Suite #450, Austin, TX 78759
Website
http://www.sparkcognition.com
Phone Number
(844) 205-7173
SparkCognition's Social Links
Quick Insights into SparkCognition Customer Service
SparkCognition's Customer Service score was rated highest by Male customers.
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Ranked SparkCognition Customer Service the Highest
SparkCognition Customer Service Score by Gender
SparkCognition's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
SparkCognition Customer Service Score by Usage
SparkCognition's Customer Service score was rated 3.4 stars by customers who have used SparkCognition's products/services for Less than 1 Year.
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SparkCognition Customer Service vs. Competitors
Compared to its competitors, SparkCognition's Customer Service score is rated right above Uptake, and is preceded by Cylance.
| COMPANY | Customer Service Score | |
|---|---|---|
| CrowdStrike | 4/5 |
| C3.ai | 3.7/5 |
| Cloudera | 3.6/5 |
| Hortonworks | 3.5/5 |
| Cylance | 3.5/5 |
| SparkCognition | 3.4/5 |
| Uptake | 3.2/5 |
| DataRobot | 3.2/5 |
| H2O | N/A |
| Uplevel Security | N/A |
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SparkCognition as an Employer
4.5/5
SparkCognition has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SparkCognition scored a 39 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of SparkCognition would recommend the brand to a friend. ENPS measures how likely SparkCognition employees would recommend working at SparkCognition to a friend.
Net Promoter Score
39
NPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 71% | Promoters |
|---|---|
| 10% | Passive |
| 19% | Detractors |
