72
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SWCA
Marketing or Exec? Claim Your Free Account
About SWCA's Brand
SWCA specializes in environmental and sustainability planning, with over 50 planning practitioners nationwide. Our planners have long standing relationships with clients with opportunity to build on with clients in the Renewable, Transmission, Mining, Oil & Gas, Federal Government industries. Among its major competitors, SWCA is ranked in 1st place for NPS while Arcadis is 2nd, and Stantec is 3rd.
Brand at a Glance
90%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
SWCA Ranking
- #1 / 4 of its competitors
SWCA NPS
SWCA's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether SWCA's customers would recommend using the product based on a scale of -100 to 100.
SWCA Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
SWCA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 50 | May 2023 | 50 |
Jun 2023 60 | Jun 2023 | 60 |
Oct 2023 71 | Oct 2023 | 71 |
How Other Brands Compare
SWCA is ranked first for NPS among its competitors. Stantec and AECOM come in second and third, with Tetra Tech coming in at #4.
SWCA |  AECOM |  Tetra Tech |  Stantec | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | 72 | 12 | 11 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $9.51B | $7.77B | $4.86B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SWCA NPS by Gender
SWCA's NPS was rated 60 by Male customers on Comparably.
Male
60
SWCA's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
SWCA's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SWCA NPS by Ethnicity
SWCA's NPS was rated 66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 66 | Caucasian | 66 |
SWCA NPS by Usage
SWCA's NPS was rated 34 points by customers who have used SWCA's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
SWCA NPS vs. Competitors
Compared to its competitors, SWCA's NPS is rated right above Arcadis.
| COMPANY | NPS Score | |
|---|---|---|
| SWCA | 72 |
 | Arcadis | 25 |
| Stantec | 24 |
 | ICF | 18 |
| AECOM | 12 |
| Tetra Tech | 11 |
 | TRC Companies | -1 |
 | Golder Associates | -1 |
 | Kleinfelder | -8 |
SWCA Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of SWCA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SWCA Customer Loyalty Score by Gender
SWCA's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SWCA.
Male
100%
Yes
Female
N/A
Yes
SWCA Customer Loyalty Score by Ethnicity
SWCA's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SWCA.
100
out of 100
Caucasian
SWCA Customer Loyalty Score by Usage
SWCA's Customer Loyalty score was rated 100% by customers who have used SWCA's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SWCA Customer Loyalty vs. Competitors
Compared to its competitors, SWCA's Customer Loyalty score is rated right above Stantec, and is preceded by Kleinfelder.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kleinfelder | 91% |
| SWCA | 90% |
| Stantec | 79% |
| Tetra Tech | 75% |
| Arcadis | 70% |
| ICF | 70% |
| AECOM | 68% |
| TRC Companies | 59% |
| Golder Associates | 55% |
Unlock SWCA Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SWCA Customer Loyalty vs. Competitors data and gain insights into your customers today.
SWCA Product Quality
4/5
SWCA has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SWCA's overall Product Quality score rated by its users and customers.
SWCA Product Information
SWCA’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.swca.com/
- Company Size
- 1,001-5,000 Employees
Industry
Environmental Services
Quick Insights into SWCA Product Quality
SWCA's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked SWCA's Product Quality.
Ranked SWCA Product Quality the Highest
SWCA Product Quality Score by Gender
SWCA's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SWCA.
Male
4.1/5
Female
N/A
SWCA Product Quality Score by Ethnicity
SWCA's Product Quality score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SWCA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
SWCA Product Quality Score by Usage
SWCA's Product Quality score was rated 3.5 stars by customers who have used SWCA's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SWCA Product Quality vs. Competitors
Compared to its competitors, SWCA's Product Quality score is rated right above ICF.
| COMPANY | Product Quality Score | |
|---|---|---|
| SWCA | 4/5 |
| ICF | 3.8/5 |
| AECOM | 3.8/5 |
| Tetra Tech | 3.8/5 |
| Stantec | 3.7/5 |
| Arcadis | 3.6/5 |
| TRC Companies | 3.4/5 |
| Kleinfelder | 3.2/5 |
| Golder Associates | 3.1/5 |
Unlock SWCA Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SWCA Product Quality vs. Competitors data and gain insights into your customers today.
SWCA Pricing
SWCA ROI & Value For Money
4.2/5
SWCA has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SWCA's overall ROI score rated by its users and customers.
Quick Insights into SWCA ROI
SWCA's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked SWCA's ROI score.
Ranked SWCA ROI the Highest
SWCA ROI Score by Gender
SWCA's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SWCA.
Male
4.5/5
Female
N/A
SWCA ROI Score by Ethnicity
SWCA's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SWCA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
SWCA ROI Score by Usage
SWCA's ROI score was rated 4.3 stars by customers who have used SWCA's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SWCA Pricing vs. Competitors
Compared to its competitors, SWCA's ROI score is rated right above Stantec.
| COMPANY | Pricing Score | |
|---|---|---|
| SWCA | 4.2/5 |
| Stantec | 3.8/5 |
| Tetra Tech | 3.8/5 |
| ICF | 3.7/5 |
| AECOM | 3.7/5 |
| Arcadis | 3.6/5 |
| TRC Companies | 3.5/5 |
| Kleinfelder | 3.3/5 |
| Golder Associates | 3.3/5 |
Unlock SWCA ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SWCA ROI vs. Competitors data and gain insights into your customers today.
SWCA Customer Satisfaction (CSAT)
SWCA Customer Satisfaction (CSAT) Score
80 / 100
SWCA has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SWCA Customer Satisfaction
SWCA's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked SWCA's Customer Satisfaction.
Ranked SWCA Customer Satisfaction the Highest
SWCA Customer Satisfaction Score by Gender
SWCA's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SWCA.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
SWCA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SWCA's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SWCA.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
SWCA Customer Satisfaction Score by Usage
SWCA's Customer Satisfaction score was rated 67 points by customers who have used SWCA's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SWCA Customer Satisfaction vs. Competitors
Compared to its competitors, SWCA's Customer Satisfaction score is rated right above Golder Associates.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SWCA | 80% |
| Golder Associates | 75% |
| Stantec | 74% |
| ICF | 72% |
| TRC Companies | 69% |
| Tetra Tech | 66% |
| AECOM | 65% |
| Kleinfelder | 60% |
| Arcadis | 59% |
Unlock SWCA Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SWCA Customer Satisfaction vs. Competitors data and gain insights into your customers today.
SWCA Customer Service
4.1/5
SWCA has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SWCA's overall Customer Service score rated by its users and customers.
About SWCA's Customer Service
Address
20 E. Thomas Road, Suite 1700, Phoenix, AZ 85012
Website
https://www.swca.com/
SWCA's Social Links
Quick Insights into SWCA Customer Service
SWCA's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked SWCA's Customer Service score.
Ranked SWCA Customer Service the Highest
SWCA Customer Service Score by Gender
SWCA's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SWCA.
Male
4.2/5
Female
N/A
SWCA Customer Service Score by Ethnicity
SWCA's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SWCA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
SWCA Customer Service Score by Usage
SWCA's Customer Service score was rated 3.8 stars by customers who have used SWCA's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SWCA Customer Service vs. Competitors
Compared to its competitors, SWCA's Customer Service score is rated right above Stantec.
| COMPANY | Customer Service Score | |
|---|---|---|
| SWCA | 4.1/5 |
| Stantec | 4/5 |
| ICF | 3.9/5 |
| AECOM | 3.8/5 |
| Tetra Tech | 3.8/5 |
| Arcadis | 3.8/5 |
| Kleinfelder | 3.6/5 |
| TRC Companies | 3.5/5 |
| Golder Associates | 3.4/5 |
Unlock SWCA Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SWCA Customer Service vs. Competitors data and gain insights into your customers today.
SWCA as an Employer
4.9/5
SWCA has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SWCA scored a 72 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of SWCA would recommend the brand to a friend. ENPS measures how likely SWCA employees would recommend working at SWCA to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 72% | Promoters |
|---|---|
| 22% | Passive |
| 6% | Detractors |
