20
NPS
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Titan Company
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About Titan Company's Brand
Manufacturer and seller of watches and other accessories. The company is engaged in the manufacture and sale of watches, jewelry, precision engineering components, eyewear, and accessories in India and other countries. Among its major competitors, Titan Company is ranked in 6th place for NPS while Tata Group is 1st, and Seiko is 2nd.
Brand at a Glance
91%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Titan Company Ranking
- #3 / 4 of its competitors
Titan Company NPS
Titan Company's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Titan Company's customers would recommend using the product based on a scale of -100 to 100.
Titan Company Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Titan Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Jun 2022 -33 | Jun 2022 | -33 |
Jul 2022 0 | Jul 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Jun 2023 43 | Jun 2023 | 43 |
Sep 2023 25 | Sep 2023 | 25 |
Dec 2023 11 | Dec 2023 | 11 |
Jan 2026 20 | Jan 2026 | 20 |
How Other Brands Compare
Titan Company is ranked third for NPS among its competitors. Seiko and HDFC Bank come in first and second, with Flipkart coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Titan Company NPS vs. Competitors
Compared to its competitors, Titan Company's NPS is rated right above Swatch Group, and is preceded by HDFC Bank.
| COMPANY | NPS Score | |
|---|---|---|
 | Tata Group | 62 |
 | Seiko | 53 |
 | Timex Group | 46 |
 | Cartier | 38 |
 | HDFC Bank | 20 |
| Titan Company | 20 |
 | Swatch Group | 17 |
 | Myntra | 4 |
 | Flipkart | -17 |
Titan Company Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Titan Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Titan Company Customer Loyalty vs. Competitors
Compared to its competitors, Titan Company's Customer Loyalty score is rated right above Tata Group, and is preceded by Seiko.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Seiko | 91% |
| Titan Company | 91% |
| Tata Group | 88% |
| HDFC Bank | 86% |
| Cartier | 85% |
| Myntra | 83% |
| Flipkart | 83% |
| Timex Group | 77% |
| Swatch Group | 75% |
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Titan Company Product Quality
4/5
Titan Company has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Titan Company Product Information
Titan Company’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.titan.co.in
- Company Size
- 5,001-10,000 Employees
Titan Company Product Quality vs. Competitors
Compared to its competitors, Titan Company's Product Quality score is rated right above Timex Group, and is preceded by Cartier.
| COMPANY | Product Quality Score | |
|---|---|---|
| Seiko | 4.5/5 |
| Tata Group | 4.4/5 |
| Cartier | 4/5 |
| Titan Company | 4/5 |
| Timex Group | 4/5 |
| HDFC Bank | 4/5 |
| Swatch Group | 3.7/5 |
| Myntra | 3.5/5 |
| Flipkart | 3/5 |
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Titan Company Pricing
Titan Company ROI & Value For Money
4/5
Titan Company has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Titan Company Pricing vs. Competitors
Compared to its competitors, Titan Company's ROI score is rated right above Cartier, and is preceded by Tata Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Seiko | 4.3/5 |
| Tata Group | 4.2/5 |
| Titan Company | 4/5 |
| Cartier | 3.9/5 |
| Timex Group | 3.8/5 |
| HDFC Bank | 3.6/5 |
| Swatch Group | 3.4/5 |
| Myntra | 3.3/5 |
| Flipkart | 2.8/5 |
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Titan Company Customer Satisfaction (CSAT)
Titan Company Customer Satisfaction (CSAT) Score
89 / 100
Titan Company has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Titan Company Customer Satisfaction vs. Competitors
Compared to its competitors, Titan Company's Customer Satisfaction score is rated right above Tata Group, and is preceded by Seiko.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Seiko | 94% |
| Titan Company | 89% |
| Tata Group | 87% |
| Timex Group | 80% |
| Cartier | 80% |
| HDFC Bank | 78% |
| Swatch Group | 77% |
| Myntra | 71% |
| Flipkart | 54% |
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Titan Company Customer Service
3.9/5
Titan Company has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Titan Company's Customer Service
Address
, Bengaluru, 560037
Website
www.titan.co.in
Phone Number
7
Titan Company Customer Service vs. Competitors
Compared to its competitors, Titan Company's Customer Service score is rated right above HDFC Bank, and is preceded by Seiko.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata Group | 4.2/5 |
| Cartier | 4.1/5 |
| Seiko | 4/5 |
| Titan Company | 3.9/5 |
| HDFC Bank | 3.7/5 |
| Timex Group | 3.6/5 |
| Swatch Group | 3.6/5 |
| Myntra | 3.3/5 |
| Flipkart | 2.8/5 |
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Titan Company as an Employer
Consumer vs. Employees
Titan Company scored a 20 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Titan Company would recommend the brand to a friend. ENPS measures how likely Titan Company employees would recommend working at Titan Company to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
