100
NPS
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Virtana
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About Virtana's Brand
Virtana is the pioneer in deep hybrid infrastructure observability, dedicated to transforming how enterprises manage and optimize their mission-critical IT environments. Based in Palo Alto, CA, we empower organizations worldwide to turn their complex infrastructure challenges into strategic advantages through AI-powered insights and automation. Among its major competitors, Virtana is ranked in 1st place for NPS while LogicMonitor is 2nd, and Flexera is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Virtana CMO
Christina Richards
As the Chief Marketing Officer for Virtana, Christina Richards brings 25 years of marketing, engineering, and revenue-acceleration experience to Virtana to help fuel its next phase of growth. Christina owns the overall marketing strategy for Virtana including corporate marketing, brand strategy, product marketing, and demand generation. Prior to joining Virtana, she served in Marketing and Business Development leadership roles at Silicon Valley startups like Aeris and AOptix, as well as large global firm Nortel Networks. Christina earned her B.S. Electrical Engineering from Virginia Tech, and her MBA from Southern Methodist University in Dallas, Texas.
Virtana Ranking
- #1 / 4 of its competitors
Virtana NPS
Virtana's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Virtana's customers would recommend using the product based on a scale of -100 to 100.
Virtana Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Virtana NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
How Other Brands Compare
Virtana is ranked first for NPS among its competitors. New Relic and Dynatrace come in second and third, with Datadog coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virtana NPS vs. Competitors
Compared to its competitors, Virtana's NPS is rated right above LogicMonitor.
| COMPANY | NPS Score | |
|---|---|---|
| Virtana | 100 |
 | LogicMonitor | 53 |
 | Flexera | 47 |
 | New Relic | 42 |
 | Dynatrace | 37 |
 | ScienceLogic | 35 |
 | Logz.io | 33 |
 | Datadog | 29 |
 | Apptio | 24 |
 | Turbonomic | -5 |
Virtana Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Virtana users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Virtana Customer Loyalty vs. Competitors
Compared to its competitors, Virtana's Customer Loyalty score is rated right above Dynatrace, and is preceded by ScienceLogic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ScienceLogic | 92% |
| Virtana | 85% |
| Dynatrace | 84% |
| Apptio | 82% |
| Flexera | 79% |
| New Relic | 78% |
| Datadog | 78% |
| LogicMonitor | 67% |
| Turbonomic | 66% |
| Logz.io | 10% |
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Virtana Product Quality
3.9/5
Virtana has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Virtana Product Information
Virtana’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.virtana.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
SaaS
Virtana Product Quality vs. Competitors
Compared to its competitors, Virtana's Product Quality score is rated right above Apptio, and is preceded by ScienceLogic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dynatrace | 4.4/5 |
| Logz.io | 4.2/5 |
| Datadog | 4.1/5 |
| LogicMonitor | 4.1/5 |
| New Relic | 4.1/5 |
| ScienceLogic | 3.9/5 |
| Virtana | 3.9/5 |
| Apptio | 3.9/5 |
| Flexera | 3.8/5 |
| Turbonomic | 3.3/5 |
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Virtana Pricing
Virtana ROI & Value For Money
4/5
Virtana has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Virtana Pricing vs. Competitors
Compared to its competitors, Virtana's ROI score is rated right above New Relic, and is preceded by ScienceLogic.
| COMPANY | Pricing Score | |
|---|---|---|
| LogicMonitor | 4.3/5 |
| Dynatrace | 4.3/5 |
| Datadog | 4.1/5 |
| Flexera | 4/5 |
| ScienceLogic | 4/5 |
| Virtana | 4/5 |
| New Relic | 3.8/5 |
| Apptio | 3.7/5 |
| Logz.io | 3.6/5 |
| Turbonomic | 3.2/5 |
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Virtana Customer Satisfaction (CSAT)
Virtana Customer Satisfaction (CSAT) Score
100 / 100
Virtana has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Virtana Customer Satisfaction vs. Competitors
Compared to its competitors, Virtana's Customer Satisfaction score is rated right above ScienceLogic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Virtana | 100% |
| ScienceLogic | 92% |
| Apptio | 88% |
| New Relic | 87% |
| Flexera | 84% |
| Dynatrace | 75% |
| Datadog | 74% |
| LogicMonitor | 71% |
| Turbonomic | 44% |
| Logz.io | 0% |
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Virtana Customer Service
3.9/5
Virtana has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Virtana's Customer Service
Address
3101 Park Blvd, Palo Alto, CA 94306
Website
http://www.virtana.com
Phone Number
1-408-579-4000
Virtana's Social Links
Virtana Customer Service vs. Competitors
Compared to its competitors, Virtana's Customer Service score is rated right above LogicMonitor, and is preceded by Flexera.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dynatrace | 4.2/5 |
| Datadog | 4.1/5 |
| ScienceLogic | 4/5 |
| Flexera | 4/5 |
| Virtana | 3.9/5 |
| LogicMonitor | 3.9/5 |
| New Relic | 3.9/5 |
| Apptio | 3.7/5 |
| Turbonomic | 3.3/5 |
| Logz.io | 2.7/5 |
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Virtana as an Employer
4.7/5
Virtana has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Virtana scored a 100 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of Virtana would recommend the brand to a friend. ENPS measures how likely Virtana employees would recommend working at Virtana to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 80% | Promoters |
|---|---|
| 13% | Passive |
| 7% | Detractors |
