Feedback at American Express | Comparably
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"American Express is a financial services company that provides credit cards, charge cards, travel and insurance products." read more
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Feedback at American Express

Based on a response from 57 American Express employees about frequency of constructive criticism or positive feedback the most commonly selected answer was Once a year. Compared to all the departments at American Express, the Product team reported that they receive valuable constructive criticism Once a month, while the Engineering team received constructive criticism Once a year. Lastly, employees who have some college or have 3 to 6 Years work experience also answered that they receive valuable feedback Once a year.

Q: How often do you get valuable feedback on how to improve at work?

Answered by 57 American Express employees

Gender

Male

Every week
11%
Once a month
20%
Once a quarter
17%
Once a year
33%
Never
19%

Female

Every week
25%
Once a month
19%
Once a quarter
31%
Once a year
19%
Never
6%

Ethnicity

67%
Every week

African American/Black employees at American Express answered Every week the most among all other ethnicities.

Asian or Pacific Islander employees at American Express answered Never the least among all other ethnicities.

  • Caucasian
  • African American/Black
  • Asian or Pacific Islander
  • Other
Every week
11%
Once a month
21%
Once a quarter
25%
Once a year
29%
Never
14%
Every week
67%
Once a month
33%
Once a quarter
0%
Once a year
0%
Never
0%
Every week
13%
Once a month
20%
Once a quarter
33%
Once a year
27%
Never
7%
Every week
0%
Once a month
0%
Once a quarter
0%
Once a year
40%
Never
60%

Department

40%
Once a quarter

American Express employees in Marketing answered Once a quarter the most among all other departments.

American Express employees in Engineering answered Every week the least among all other departments.

  • Engineering
  • Product
  • Marketing
  • IT
Every week
6%
Once a month
17%
Once a quarter
17%
Once a year
33%
Never
27%
Every week
14%
Once a month
29%
Once a quarter
28%
Once a year
29%
Never
0%
Every week
20%
Once a month
0%
Once a quarter
40%
Once a year
20%
Never
20%
Every week
0%
Once a month
34%
Once a quarter
33%
Once a year
33%
Never
0%

Age

50%
Once a quarter

American Express employees aged 26-30 answered Once a quarter the most among all other ethnicities.

American Express employees aged 31-35 answered Every week the least among all other ethnicities.

  • 26-30
  • 31-35
  • 36-40
  • 41-45
Every week
0%
Once a month
13%
Once a quarter
50%
Once a year
25%
Never
12%
Every week
9%
Once a month
28%
Once a quarter
18%
Once a year
27%
Never
18%
Every week
25%
Once a month
25%
Once a quarter
13%
Once a year
25%
Never
12%
Every week
25%
Once a month
25%
Once a quarter
25%
Once a year
25%
Never
0%

Education

33%
Once a year

American Express employees with a Master's answered Once a year the most among all other education levels.

  • Bachelor's
  • Master's
  • Some college
Every week
16%
Once a month
21%
Once a quarter
26%
Once a year
21%
Never
16%
Every week
6%
Once a month
28%
Once a quarter
22%
Once a year
33%
Never
11%
Every week
0%
Once a month
25%
Once a quarter
25%
Once a year
25%
Never
25%

Experience

44%
Once a quarter

American Express employees with 1 to 3 Years experience answered Once a quarter the most among all other segments.

  • 1 to 3 Years
  • 6 to 10 Years
  • Over 10 Years
  • 3 to 6 Years
Every week
22%
Once a month
23%
Once a quarter
44%
Once a year
11%
Never
0%
Every week
18%
Once a month
19%
Once a quarter
18%
Once a year
18%
Never
27%
Every week
15%
Once a month
16%
Once a quarter
19%
Once a year
38%
Never
12%
Every week
0%
Once a month
29%
Once a quarter
14%
Once a year
29%
Never
28%

Location

42%
Once a month

American Express employees in Phoenix answered Once a month the most among all other locations.

  • Miami, FL
  • New York
  • Phoenix
Every week
0%
Once a month
33%
Once a quarter
0%
Once a year
33%
Never
34%
Every week
15%
Once a month
12%
Once a quarter
27%
Once a year
23%
Never
23%
Every week
25%
Once a month
42%
Once a quarter
8%
Once a year
25%
Never
0%

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