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Having a leader with good structure and establishes effective communication.
What does the leadership team need to get better at?
Learning customer service skills, people skills, morality, just basic things that make you a decent human.
What's going wrong and how can it be improved?
Workers don’t have the knowledge or priority to help customers. The agenda is to meet quotas by any means and customers recognize tha
What needs to change to make the company culture better?
Different agendas. Being an actual service to customers instead of focusing on what can be taken from them or how they can be manipulated.
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