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Standards. Consistency. Accountability. Management should have to learn every position. Not just FOH, BOH.
What do your coworkers need to improve and how could you work together better?
We do not have company meetings, there is no set standard and no accountability at this location.
What's going wrong and how can it be improved?
Our FOH staff needs a team member to lead the way. We need a manager willing and confident to Manage our customer relations.
Why do you feel undervalued and what would make you feel better about your compensation?
When it comes to promotional values, working your way up within the company, that is something every hourly employee looks forward to. When that is taken away by fraternizing, when hard work is looked over and standing on a phone is rewarded, something needs to change.
What does the leadership team need to get better at?
Leadership. At my current store, there is no leadership. The management "team" is lacking in the management part, but very familiar with the friendship part. Hard work goes unnoticed and friendship even if a work ethic is very poor, is rewarded. District management seems great, but a show is a show.
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