Costco is a membership-only warehouse club that provides a wide selection of merchandise. read more
Costco Company Culture
Costco Culture
This score is derived from employee ratings & reviewsChoice Employer
A
4.6/5
Costco CEO
Top 5%Top 5% of Similar Size Companies on Comparably
W. Craig Jelinek
79 /100
See More
Diversity at Costco
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Diverse employees at Costco have rated Compensation, Perks And Benefits, and Happiness as the highest categories they have scored
Women at Costco
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Women at Costco have rated Compensation, Perks And Benefits, and Happiness as the highest categories they have scored
Costco eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 20%Top 20% of Similar Size Companies on Comparably
Recommend to a Friend?
26
Costco employees are 26% more likely to recommend Costco as a great place to work
| 55% | Promoters |
|---|---|
| 16% | Passives |
| 29% | Detractors |
Working at Costco
Working at Costco is rated highly by 2490 employees, across various culture dimensions. Costco employees are most satisfied about CEO Rating, Compensation, and Environment categories, putting Costco’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 25% compared to other companies in Seattle. See below in detail how working at Costco was rated by employees.
Overall Company Culture at Costco
A
Overall Company Culture at Costco is rated A
Last updated 6 days ago
Top
10%
Costco ranks in the Top 10% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Costco Employee Reviews
Out of 2917 Costco employee reviews, 84% were positive. The remaining 16% were constructive reviews with the goal of helping Costco improve their work culture.
| Positive Reviews | 84% |
|---|---|
| Constructive Feedback | 16% |
Positive Reviews From Costco Employees
- What is most positive about the culture and environment at your company?in my direct department its a wonderfully positive experience
- What are some of the best things about your team?everyone is hard working and willing to help out
- What is the best part about your compensation package?I love the benefits that Costco offers
Constructive Feedback From Costco Employees
- Why do you feel undervalued and what would make you feel better about your compensation?I feel undervalued because long-term employees like myself don’t receive health benefits after retirement. We’ve dedicated years of service, and continued healthcare support would reflect true appreciation. Adding post-retirement coverage would make compensation feel more compl
- What needs to change to make the company culture better?Communication with employees and memebers
- What does the leadership team need to get better at?Leading not dictating, set a standard.
Costco Company Information
Costco Company Overview
Costco is a membership-only warehouse club that provides a wide selection of merchandise.
Costco was founded in 1983 and its current CEO is W. Craig Jelinek. Since its inception 43 years ago, Costco has grown to 126000 employees.
Costco Mission, Vision & Values
Costco Mission & Values
Costco Wholesale Corporation’s mission statement is similar to the identified vision statement above. The mission statement says that Costco aims “to continually provide our members with quality goods and services at the lowest possible prices.” This mission statement has the following main points: Quality goods and services Lowest possible prices Continual offers Costco’s mission statement shows that the business uses quality as a selling point. This factor is important because there are many other firms that compete against Costco on the basis of low prices. The company’s mission statement also indicates low prices as a major selling point. Customers are drawn to the discounts and low prices available at Costco. Moreover, the mission statement shows that these offers are always available at Costco warehouses/stores to members. A strategic objective linked to this mission statement is to develop a supply chain that supports cost minimization and high quality.
Costco Vision Statement
A place where efficient buying and operating practices give members access to unmatched savings.
| Headquarter | Seattle, WA 98134 United States of America |
|---|---|
| Website | costco.com |
| Founding Date | 1983 |
| Tel | (425) 313-6922 |
| Company Status | Public |
| Stock | COST |
Costco Competitors
Costco competitors include Amazon, Dell Technologies, Best Buy, and Target. Costco ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how Costco compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Costco Employees
Costco has 126000 employees. 2490 employees at Costco have reviewed Costco across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 6 days ago.
Overall, the 2490 Costco employees give their leadership a grade of B+, or Top 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Costco are extremely happy with their total compensation at Costco, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Costco are pleased with their team. 2490 Participants grade the quality of their coworkers a B. The majority believe the meetings at Costco are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Costco believe the environment at Costco is positive. Most Participants believe the pace of work at Costco is extremely fast. About 83% of the employees at Costco work 8 hours or less, while 4% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Costco are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Costco employees generally work 8.3 hrs a day
Work Hours
A Day in the Life
Employees at Costco report the work pace is extremely fast
Work Pace
A Day in the Life
On a typical day, employees at Costco have 0 meetings
Meetings
A Day in the Life
85% of Costco employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Costco employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
71% of Costco employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Costco employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
76% of Costco employees call their work environment positive
Environment
Joining Costco - Employee Onboarding
The prevailing opinion from employees about joining Costco is that the company was very prepared on their first day. Costco employees concluded that their overall onboarding experience was positive. 58% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Costco KPIs and OKRs
At Costco 53% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Costco's KPIs and OKRs is essential for its success. Out of 55 Costco employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 41 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Press for Costco
Costco CEO & Leadership
79 /100
Costco CEO Awards and Recognitions
Costco’s CEO W. Craig Jelinek started in this role in 2012. W.’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 15% compared to the CEOs of all other companies in Seattle. With a high CEO score, W. Craig Jelinek has won the Best CEOs in 2019 along with Zoom Video Communications CEO Eric Yuan and HubSpot CEO Brian Halligan. In addition, W. has garnered Best CEOs for Diversity in 2019 specifically for Diversity, making Costco’s CEO one of the top rated CEOs by diverse employees. Costco’s CEO is highly regarded especially by employees in the Finance department, employees in the Communications department, and employees in the Admin department. However, Non-Binary employees, employees in the Customer Success department, and employees with the company for Less than 1 Year have a less favorable view of the CEO and believe there is room for improvement. Compared to Costco’s competitors, W. Craig Jelinek ranks right above Dell Technologies CEO Michael Dell. Under Craig Jelinek’s leadership, Costco employee respondents are most happy about their Compensation and the company’s Environment. Office Culture and Professional Development are two areas, according to respondents, where Costco could stand to see real improvement.
Costco Leadership
The Costco Executive Team is rated a “B+” and led by CEO W. Craig Jelinek, SVP Global eCommerce Don Burdick, and AVP - IS Applications Don Coleman
W. Craig Jelinek CEO / President
W. Craig Jelinek serves as the CEO / President of Costco.
Don Burdick SVP Global eCommerce
Don Burdick serves as the SVP Global eCommerce of Costco.
Don Coleman AVP - IS Applications
Don Coleman serves as the AVP - IS Applications of Costco Wholesale. Don started at Costco Wholesale in January of 2013.... read more
Cathy Tabor AVP Enterprise Infrastructure and Networking
Cathy Tabor serves as the AVP Enterprise Infrastructure and Networking of Costco Wholesale. Cathy started at Costco... read more
Peter Kahn AVP Real Estate Development
Peter Kahn serves as the AVP Real Estate Development of Costco Wholesale. Peter started at Costco Wholesale in July of... read more
Michael Mastromonica AVP, Pharmacy Services
Michael Mastromonica serves as the AVP, Pharmacy Services of Costco Wholesale. Michael started at Costco Wholesale in... read more
Jim Harrison AVP, Transportation
Jim Harrison serves as the AVP, Transportation of Costco Wholesale. Jim started at Costco Wholesale in December of 1985.... read more
Leah Monica Director/General Manager Corporate Member Service Centers
Leah Monica serves as the Director/General Manager Corporate Member Service Centers of Costco Wholesale. Leah started at... read more
Costco Salaries
How much does Costco pay?
How much do people at Costco get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Costco is $128,356, or $61 per hour, while the estimated median salary is $138,507, or $66 per hour.
At Costco, the highest paid job is an Engineering Manager at $362,855 annually and the lowest is a CS Rep at $44,916 annually. Average Costco salaries by department include: Marketing at $143,454, Sales at $137,190, Admin at $66,650, and HR at $131,952. Half of Costco salaries are above $138,507.
1240 employees at Costco rank their Compensation in the Top 5% of similar sized companies in the US (based on 3784 ratings) while 1217 employees at Costco rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 1263 ratings).
Salaries contributed from Costco employees include job titles like Creative Director, Operations Manager, Account Manager, and Financial Analyst. Comparably data has a total of 3 salary records from Costco employees.
Last updated a month ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $76k | $76k | 1st Percentile |
17th Percentile $105k | $105k | 17th Percentile |
33rd Percentile $136k | $136k | 33rd Percentile |
50th Percentile $212k | $212k | 50th Percentile |
67th Percentile $274k | $274k | 67th Percentile |
83rd Percentile $310k | $310k | 83rd Percentile |
100th Percentile $363k | $363k | 100th Percentile |
$128,356*
Average Compensation
$138,507*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Costco Salaries by City
Costco Salaries by Department
Diversity & Inclusion at Costco
Diverse employees at Costco score the company 83/100 across various culture categories, placing Costco in the Top 5% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Costco across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Costco Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
Costco PTO
Costco's PTO and Vacation policy typically gives 20-30 days off a year with 91% of employees expected to be work free while out of office. Paid Time Off is Costco's 2nd most important benefit besides Healthcare when ranked by employees, with 24% of employees saying it is the most important benefit. Costco's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Costco Careers
Costco Jobs
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Overview of Candidates Interested in Costco on Comparably
Candidates By Department
All Industries | 43% | |
|---|---|---|
Engineering | 14% | |
Marketing | 11% | |
IT | 11% | |
Product | 9% | |
Other | 11% |
Candidates By Location
Seattle | 54% | |
|---|---|---|
Bellevue | 6% | |
Akron | 6% | |
Daly City | 3% | |
San Diego | 3% | |
Other | 29% |
Costco Internship Program
Acquiring a position in Costco's Internship Program is generally does not offer internships. Why intern at Costco? Employees are extremely happy at Costco and rate their office perks as neutral. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Costco employees say they’re never bored at work. Additionally, 62% have developed close friendships with their co-workers.
How difficult is it to get an internship at Costco?
Operations
Admin
Sales
Very Difficult43%
Somewhat Difficult14%
Not Difficult29%
Difficult0%
Does Not Offer Internships14%
Answered by 7 Operations Interns
Very Difficult0%
Somewhat Difficult33%
Not Difficult0%
Difficult0%
Does Not Offer Internships67%
Answered by 3 Admin Interns
Very Difficult18%
Somewhat Difficult9%
Not Difficult18%
Difficult0%
Does Not Offer Internships55%
Answered by 11 Sales Interns
Frequently Asked Questions regarding Costco
Who is the CEO of Costco?
Costco CEO is W. Craig Jelinek, their score by employees is 79
What is Costco eNPS?
The eNPS for Costco is 26
What is Costco revenue?
Costco revenue is $129B
What is the salary for SysAdmin in Costco?
SysAdmin average salary in the US is 97k
What are the salaries in the Sales in Costco?
The average salaries for Sales in Costco is 137k
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