DialAmerica Company Culture
DialAmerica Culture
This score is derived from employee ratings & reviews3.1/5
DialAmerica's Overall Culture is rated C-
Top Rated Culture Dimensions
Environment
BManager
C+Meetings
C+Office Culture
C+Team
C+DialAmerica CEO
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
Arthur Conway
53 /100
See More
Diversity at DialAmerica
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
C-
Diverse employees at DialAmerica have rated Team, Leadership, and Retention as the highest categories they have scored
Women at DialAmerica
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-
Women at DialAmerica have rated Team, Environment, and Work Culture as the highest categories they have scored
DialAmerica eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 30%Bottom 30% of Similar Size Companies on Comparably
Recommend to a Friend?
-28
DialAmerica employees are -28% more likely to recommend DialAmerica as a great place to work
| 28% | Promoters |
|---|---|
| 16% | Passives |
| 56% | Detractors |
Working at DialAmerica
Working at DialAmerica is rated below average by 60 employees, across various culture dimensions. DialAmerica employees rate Environment highest among all categories, and think that Perks And Benefits and Compensation have the most room for improvement, putting DialAmerica’s culture in the Bottom 35% compared to similar sized companies on Comparably and in the Bottom 35% compared to other companies in New York. See below in detail how working at DialAmerica was rated by employees.
Overall Company Culture at DialAmerica
C-
Overall Company Culture at DialAmerica is rated C-
Last updated 16 days ago
Bottom
35%
DialAmerica ranks in the Bottom 35% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
DialAmerica Employee Reviews
Out of 117 DialAmerica employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping DialAmerica improve their work culture.
| Positive Reviews | 75% |
|---|---|
| Constructive Feedback | 25% |
Positive Reviews From DialAmerica Employees
- What did you like most about the interview process?Everything is completely explained to you.
- What did you like most about the interview process?Adrienne Jackson was friendly with great positive energy
- What makes you most happy at work?The people that I have worked with over the years
Constructive Feedback From DialAmerica Employees
- What's going wrong and how can it be improved?Everything needs Improvement in this company starting with the person in charge to the supervisors and who they hire
- What does the leadership team need to get better at?Talking to each other about agents where other agents can hear them. And being there when needed.
- Why do you feel undervalued and what would make you feel better about your compensation?I feel a better wage (closer to a living wage) would help me be motivated to give this job my all.
DialAmerica Company Information
DialAmerica Company Overview
DialAmerica is a telemarketing company in USA.
DialAmerica Mission, Vision & Values
DialAmerica Mission & Values
Our goal is to provide the best contact center experiences, as we establish a human connection with current and potential customers.
| Headquarter | Mahwah, NJ United States of America |
|---|---|
| Website | www.dialamerica.com |
| Founding Date | 1957 |
| Company Status | Private |
Culture Video
DialAmerica Employees
60 employees at DialAmerica have reviewed DialAmerica across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 16 days ago.
Overall, the 60 DialAmerica employees give their leadership a grade of C-, or Bottom 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at DialAmerica are mostly dissatisfied with their total compensation at DialAmerica, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at DialAmerica are pleased with their team. 60 Participants grade the quality of their coworkers a C+. The majority believe the meetings at DialAmerica are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at DialAmerica believe the environment at DialAmerica is positive. Most Participants believe the pace of work at DialAmerica is comfortably fast. About 93% of the employees at DialAmerica work 8 hours or less.
Overall, the employees at DialAmerica are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining DialAmerica - Employee Onboarding
The prevailing opinion from Comparably users in New York about their company is that it was very prepared on their first day. New York employees concluded that their overall onboarding experience was positive. 74% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
DialAmerica KPIs and OKRs
At DialAmerica 50% of employees think their department KPIs and OKRs are clear. Employees’ understanding of DialAmerica's KPIs and OKRs is essential for its success. Out of 6 DialAmerica employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
DialAmerica CEO & Leadership
DialAmerica CEO - Arthur Conway
53 /100
Arthur’s approval rate is lower compared to CEOs at similar sized companies, putting Arthur in the Bottom 10% of all CEOs of similar-sized companies on Comparably, and in the Bottom 10% compared to CEOs of all other companies in New York. Arthur Conway’s employees rank DialAmerica in the Top 35% for Environment, in the Top 50% for Manager, and in the Top 50% for Meetings. Conway is generally unpopular with DialAmerica employees, but ranks especially low with employees with 3 to 6 Years experience, and by employees in the Sales department and Male employees. However, employees with Over 10 Years experience have a slightly more favorable view of the CEO.
DialAmerica Leadership
The DialAmerica Executive Team is rated a “C” and led by CEO Arthur Conway, Senior VP Sales & Marketing John Redinger, and Vice President of Business Development Tom Gleason
Arthur Conway CEO / President
Arthur Conway serves as the CEO / President of DialAmerica.
John Redinger Senior VP Sales & Marketing
John Redinger serves as the Senior VP Sales & Marketing of DialAmerica.
Tom Gleason Vice President of Business Development
Tom Gleason serves as the Vice President of Business Development of DialAmerica.
Richard Sperber Vice President of Operations
Richard Sperber serves as the Vice President of Operations of DialAmerica.
Jeff Stewart Vice President- Sr Director of Contact Center Operations
Jeff Stewart serves as the Vice President- Sr Director of Contact Center Operations of DialAmerica.
Mary Conway Senior Vice President
Mary Conway serves as the Senior Vice President of DialAmerica.
Larry Kyse SR VP
Larry Kyse serves as the SR VP of DialAmerica.
Lissa Love Senior Vice President, Client Services
Lissa Love serves as the Senior Vice President, Client Services of DialAmerica Marketing. Lissa started at DialAmerica... read more
Dave Aboussleman VP Telecommunications and Fulfillment
Dave Aboussleman serves as the VP Telecommunications and Fulfillment of DialAmerica Marketing. Dave started at... read more
DialAmerica Salaries
How much does DialAmerica pay?
How much do people at DialAmerica get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at DialAmerica is $105,610, or $50 per hour, while the estimated median salary is $112,785, or $54 per hour.
At DialAmerica, the highest paid job is a Director of Engineering at $171,587 annually and the lowest is an Admin Assistant at $44,755 annually. Average DialAmerica salaries by department include: Customer Support at $66,374, Finance at $75,848, IT at $97,501, and Product at $121,920. Half of DialAmerica salaries are above $112,785.
33 employees at DialAmerica rank their Compensation in the Bottom 10% of similar sized companies in the US (based on 105 ratings) while 33 employees at DialAmerica rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 36 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $59k | $59k | 1st Percentile |
20th Percentile $83k | $83k | 20th Percentile |
40th Percentile $105k | $105k | 40th Percentile |
60th Percentile $175k | $175k | 60th Percentile |
80th Percentile $210k | $210k | 80th Percentile |
100th Percentile $328k | $328k | 100th Percentile |
$105,610*
Average Compensation
$112,785*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
DialAmerica Salaries by Department
Diversity & Inclusion at DialAmerica
Diverse employees at DialAmerica score the company 73/100 across various culture categories, placing DialAmerica in the Bottom 35% of companies on Comparably with 51-200 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at DialAmerica across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
DialAmerica PTO
DialAmerica's PTO and Vacation policy typically gives 0-10 days off a year with 0% of employees expected to be work free while out of office. Paid Time Off is DialAmerica's most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit. DialAmerica's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
DialAmerica Careers
DialAmerica Jobs
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Frequently Asked Questions regarding DialAmerica
Who is the CEO of DialAmerica?
DialAmerica CEO is Arthur Conway, their score by employees is 53
What is DialAmerica eNPS?
The eNPS for DialAmerica is -28
What is the salary for Customer Service Manager in DialAmerica?
Customer Service Manager average salary in the US is 81k
What are the salaries in the Sales in DialAmerica?
The average salaries for Sales in DialAmerica is 235k
Who is DialAmerica leadership?
John Redinger, Tom Gleason & Richard Sperber are part of DialAmerica leadership, Arthur Conway is the CEO
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