FCR Claimed Company

FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more

EMPLOYEE PARTICIPANTS: 13

TOTAL RATINGS: 183

CEO: Matt Trebb

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FCR IT Support Engineer Salary

The average FCR IT Support Engineer earns an estimated $86,279 annually, which includes an estimated base salary of $79,336 with a $6,943 bonus. FCR's IT Support Engineer compensation is $7,262 more than the US average for a IT Support Engineer. IT Support Engineer salaries at FCR can range from $38,500 - $159,000.

The IT Department at FCR earns $814 more on average than the Business Development Department.

Last updated 2 years ago.

$24k

$42k

$58k

$75k

$177k

$375k

$86,279

Average Compensation

$79,336: avg. base

$6,943: avg. bonus

IT Support Engineer Salaries at FCR

IT Support Engineers earn $3,686 more than IT Support Engineers, and $3,079 less than SysAdmins.

IT Manager

$120k*

Project Manager

$104k*

SysAdmin

$89k*

IT Support Engineer

$83k*

Desktop Support

$58k*

* estimated salary

Compensation at FCR by Department

The IT Department averages $814 more than the Business Development Department, and $3,186 less than the Marketing Department

Marketing

$95,244 Avg. total comp.

+$3k

$92,058 Avg. total comp.

Business Development

$91,244 Avg. total comp.

-$814

IT Support Engineer Compensation by Gender (All Companies)

The average female IT Support Engineer at companies similar size to FCR reported making $87,168, while the average male IT Support Engineer at similar sized companies reported making $84,047.

IT Support Engineer Compensation by Ethnicity (All Companies)

The average Hispanic or Latino IT Support Engineer at companies similar size to FCR reported making $84,816, while the average African American/Black IT Support Engineer at similar sized companies reported making $77,993.

How IT Support Engineers at FCR Rate Their Compensation

The majority of IT Support Engineers at FCR believe they're not compensated fairly. 100% of IT Support Engineers at FCR say they receive annual bonuses, and the majority (63%) are satisfied with their benefits. See more compensation ratings at FCR

Do you believe you're paid fairly?

50% Yes

Does your company give annual bonuses?

100% Yes

100

Are you satisfied with your Benefits?

63% Yes

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