FCR Claimed Company

FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more

EMPLOYEE PARTICIPANTS: 13

TOTAL RATINGS: 183

CEO: Matt Trebb

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FCR QA Salary

The average FCR QA earns an estimated $92,186 annually, which includes an estimated base salary of $83,688 with a $8,498 bonus. FCR's QA compensation is $7,500 more than the US average for a QA. QA salaries at FCR can range from $37,000 - $165,000.

The Engineering Department at FCR earns $12,914 more on average than the Design Department.

Last updated 2 years ago.

$32k

$49k

$64k

$80k

$135k

$195k

$240k

$92,186

Average Compensation

$83,688: avg. base

$8,498: avg. bonus

QA Salaries at FCR

QAs earn $3,973 more than QAs, and $17,657 less than Developers.

Director of Engineering

$203k*

Group Engineering Manager

$166k*

Principal Engineer

$162k*

Engineering Manager

$158k*

Sales Engineer

$143k*

Lead Engineer

$140k*

Senior Developer

$139k*

Data Scientist

$133k*

Mobile Developer

$122k*

DevOps

$119k*

Senior QA

$117k*

Developer

$110k*

$88k*

Jr Developer

$84k*

* estimated salary

Compensation at FCR by Department

The Engineering Department averages $12,914 more than the Design Department, and $13,892 less than the Product Department

Product

$134,624 Avg. total comp.

+$14k

Engineering

$120,732 Avg. total comp.

Design

$107,818 Avg. total comp.

-$13k

QA Compensation by Gender (All Companies)

The average female QA at companies similar size to FCR reported making $80,480, while the average male QA at similar sized companies reported making $92,280.

QA Compensation by Ethnicity (All Companies)

The average Asian or Pacific Islander QA at companies similar size to FCR reported making $91,509, while the average Hispanic or Latino QA at similar sized companies reported making $76,050.

How QAs at FCR Rate Their Compensation

The majority of QAs at FCR believe they're not compensated fairly. 100% of QAs at FCR say they receive annual bonuses, and the majority (62%) are satisfied with their benefits. See more compensation ratings at FCR

Do you believe you're paid fairly?

50% Yes

Does your company give annual bonuses?

100% Yes

100

Are you satisfied with your Benefits?

62% Yes

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