FCR Claimed Company

FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more

EMPLOYEE PARTICIPANTS: 13

TOTAL RATINGS: 183

CEO: Matt Trebb

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FCR Technical Support Salary

The average FCR Technical Support earns an estimated $69,087 annually, which includes an estimated base salary of $62,716 with a $6,371 bonus. FCR's Technical Support compensation is $9,266 more than the US average for a Technical Support. Technical Support salaries at FCR can range from $30,000 - $165,000.

The Customer Support Department at FCR earns $6,074 more on average than the Admin Department.

Last updated 2 years ago.

$22k

$33k

$44k

$55k

$101k

$149k

$192k

$69,087

Average Compensation

$62,716: avg. base

$6,371: avg. bonus

Technical Support Salaries at FCR

Technical Supports earn $3,188 more than Technical Supports, and $13,621 less than Customer Service Managers.

Customer Service Manager

$83k*

Technical Support

$66k*

CS Rep

$47k*

* estimated salary

Compensation at FCR by Department

The Customer Support Department averages $6,074 more than the Admin Department, and $18,366 less than the Finance Department

Finance

$79,893 Avg. total comp.

+$18k

Customer Support

$61,527 Avg. total comp.

Admin

$55,453 Avg. total comp.

-$6k

Technical Support Compensation by Gender (All Companies)

The average female Technical Support at companies similar size to FCR reported making $64,530, while the average male Technical Support at similar sized companies reported making $71,820.

Technical Support Compensation by Ethnicity (All Companies)

The average Asian or Pacific Islander Technical Support at companies similar size to FCR reported making $82,174, while the average African American/Black Technical Support at similar sized companies reported making $56,235.

How Technical Supports at FCR Rate Their Compensation

The majority of Technical Supports at FCR believe they're not compensated fairly. 100% of Technical Supports at FCR say they receive annual bonuses, and the majority (62%) are satisfied with their benefits. See more compensation ratings at FCR

Do you believe you're paid fairly?

50% Yes

Does your company give annual bonuses?

100% Yes

100

Are you satisfied with your Benefits?

62% Yes

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