"Goodwill provides job training, employment placement services and other community-based programs." read more

EMPLOYEE PARTICIPANTS: 837

TOTAL RATINGS: 8546

CEO: Steve Preston

eNPS at Goodwill

Goodwill's Employee Net Promoter Score (eNPS) is -8, as rated by 711 employees. Employee Net Promoter Score tracks Goodwill employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at Goodwill to a friend? Today, 38% of Goodwill employees would encourage their friends to become coworkers, whereas 16% are neutral and 46% would not recommend working at Goodwill to their friends.

Last updated 14 days ago.

Where This Score Ranks Goodwill's eNPS

BOTTOM
45%
In the Bottom 45% of 1261 Similar Sized Companies on Comparably
BOTTOM
45%
In the Bottom 45% of 190 Nearby Companies in Washington, DC
1st
1st place versus 2 competitors rated on Comparably

-9

May

-9

Jun

-9

Jul

-9

Aug

-9

Sep

-8

Nov

Promoters
Passives
Detractors

Who Ranks Goodwill's eNPS the Highest?

Department - Marketing 40/100

Tenure - 5 to 10 Years 40/100

Department - Communications 33/100

Who Ranks Goodwill's eNPS the Lowest?

Ethnicity - Native American -67/100

Department - Customer Success -50/100

Tenure - 2 to 5 Years -50/100

Goodwill eNPS At a Glance

Goodwill employees are less likely to recommend Goodwill as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

The Marketing department and employees who have been at the company 5 to 10 Years provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at Goodwill to a friend?” Based on 711 ratings, Goodwill ranks 1st place versus its 2 competitors and is right above The Salvation Army.

Compared to other companies in Washington, DC, Goodwill falls into the Bottom 45% of 190 companies. The last rating was provided 14 days ago.