H&R Block KPIs and OKRs

At H&R Block 30% of employees think their department KPIs and OKRs are clear. Employees’ understanding of H&R Block's KPIs and OKRs is essential for its success. Out of 23 H&R Block employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 18 have said yes.

Answer	Percent
Yes	78%
No	22%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	30%
No	70%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at H&R Block is responsible for ensuring his subordinates accomplish objectives using key performance indicators. H&R Block employees shared they generally receive helpful feedback every week or never, while 80% of H&R Block employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.