H&R Block Employee Reviews
Out of 943 H&R Block employee reviews, 72% were positive. The remaining 28% were constructive reviews with the goal of helping H&R Block improve their work culture. The Customer Support team, with 82% positive reviews, reports the best experience at H&R Block compared to all other departments at the company. The Operations team offered the most constructive feedback, with 45% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Being in the loop with each offices needs and concerns each is different. Be present and helpful find out what goes on in these offices instead of sending emails with instructions receiving them
Letting staff work and not pushing them to rush each client when they have questions. Pay us for the time we spend and appreciate the work we do.
Listening to their workers and taking appropriate action. From direct experience there are managers from DGM down that need to be replaced due to unethical actions which negatively affect the workplace and the clients.
The HR department does not take complaints seriously and that there are no opportunities for training due to the company’s focus on saving labor cost
Communication, clarity, honesty, resources, training,
Why do you feel undervalued and what would make you feel better about your compensation?
Pay is based on how much revenue you bring in but Block constantly gives discounts which would not a be a problem but these discounts count against the tax pro. Also, a 20 discount is one thing but a 100 discount is another thing. These are also given to customers with less than a week old return.
Granting me the hours that is apart of my position that I was hired in
NICE TO BE GIVEN STOCK OPTIONS AGAIN
Review from Customer Success Dept
If they were less cagey about compensation. If they scheduled more evenly rather than by giving all the hour to favorites. Some employees get 50 or more hours while I am begging for 30 and getting 16 even though my skill is high and my customer rating is 5 star.
my son, working at McDonalds makes more money then me per hour.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Coworkers constantly complaining to me but not to management. If it doesn't directly affect them its now a problem. MTL has been having coworkers from other offices go into our returns inappropriately. DGM is aware of this and refuses to have an adult discussion about this.
Rules should apply to all not just certain coworkers..
Some coworkers are amazing! The issue with others is that H&R Block is fine with employees who bully, rude and unprofessional. They only value money.
staying off their phone and youtube on the computers, actually doing their own campaign calls, and keeping track of their appts
Learn to work with people of other races, color, age and skill level.
What needs to change to make the company culture better?
There needs to be real mentorship to retain and train new talent and help level up the development skills of current staff. I had very little mentorship bc my manager changed repeatedly and it was difficult to establish consistency.
Get rid of current MTL who constantly makes threats and uses retaliation tactics. DGM is also aware and encourages this.
Be honest and treat all employees the same.
Customer service skills for management and staff. Staff is very condescending, unprofessional they talk about other staff with clients. Learn to be flexible and unbias towards co-workers.
They need to invest in management training and holding everyone equally accountable.
What would you improve about your company's interview process?
Interview before giving the job offer
Maybe they should spend more time with the interviews
as a seasonal employee, I have to undergo the same routine every year. nothing changes, but here we are.
I messed up the interview with the onboarding. Interview was fine but the onboarding leaves ALOT to be desired. I am not a computer whizz and I think this is the job of the personnel department.
Because i am contract worker, I have had to apply and be hired up to 3 times a year to keep my job, even though I am considered a twenty year employee.
What's going wrong and how can it be improved?
Price products accordingly and stop micromanaging taxpros and treating taxpros like they are only data entry workers. Get rid of tax pros that leveled up by testing out of it, there is rampant cheating going on regarding this. One is a level 5 than cannot do a level 1 return correctly half the time.
They don't value the employees and the clients.
a tax pro that has worked here for 20 years thinks she can cuss and yell at clients. but she gets mad when they dont want to see her anymore.
Adjust the pay and improve the work environment
Customers aren't given a chance to interact with front desk staff, they tend to be old clients who skip the process of checking in etc.
What would you most like to see improved at your company?
Management to want to be there
The pay.
Review from Finance Dept