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Not happy here, and the operations team don't seem to help the agents..
Why do you feel undervalued and what would make you feel better about your compensation?
I have previously stated the reason, this goes across the board.
What needs to change to make the company culture better?
the Operation team needs to operate under a bias goal .
What does the leadership team need to get better at?
Leadership team needs to take agent frontline support into account to avoid agent dissatisfaction. Re-establishing a Career Pathway to help guide other agents towards defining their goals within the company.
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