IntouchCX CS Rep Employee Reviews
Briefly describe your overall experience at your company
Good company but needed process to be in place. Also, ownership and reliability.
Review from Customer Support Dept
It's hard yet fun to work here in 24-7 Intouch, they help me to improve and develop my skills.
Review from Customer Support Dept
i was thankful to be part of 24-7 intouch family because they provide and care for their employees
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Team is supportive when you need them.
Review from Customer Support Dept
They give us the chance to reach our potential and improve and develop our skills.
Review from Customer Support Dept
they will mentor you to be the best version of yourself
Review from Customer Support Dept
They are supportive and I couldn't say anything else
Review from Customer Support Dept
The smiles,the encouragement, the education,
Review from Customer Support Dept
What does the leadership team need to get better at?
Everything. Pay is terrible and way too low for the work we have to do. They expect you to be perfect. They get on you about the bad and not the good. There unorganized and management is terrible. Terrible company already and I’m yam employee.
Review from Customer Support Dept
They need to care more for their employees
Review from Customer Support Dept
treating agents with respect all the time
Review from Customer Support Dept
Everything from people skills to management skills
Review from Customer Support Dept
What is the best part about your compensation package?
having a food allowance aside from basic salary
Review from Customer Support Dept
Overall a complete package and a solid package plan
Review from Customer Support Dept
that we have medical insurance
Review from Customer Support Dept
The best part is about getting a check. It’s easy to move up
Review from Customer Support Dept
You get paid very well
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Since pandemic happened we're rendering Overtime and there are times that we need to sacrifice our Rest day just to fill in the business needs, there's no problem on that if the schedule is alternate but they made it as a compulsory and there are times that it will affect our mental health.
Review from Customer Support Dept
I was paid well. Just would have like to have stayed longer.
Review from Customer Support Dept
If they cared about how their employees feel
Review from Customer Support Dept
The company overlooks good agents because it's who you know and not what...
Review from Customer Support Dept
It would be best if some folks are part of the decision/plans at the onset especially if they are the concerned and is expected to deliver or work on it.
Review from Customer Support Dept
What are some of the best things about your team?
Hardworking and dedicated, requires minimal supervision which makes the work easier.
Review from Customer Support Dept
Helping each other to hit the target and make the work easy
Review from Customer Support Dept
we focus on providing a quality over quantity
Review from Customer Support Dept
Everyone treats themselves equally and I can say that it's a fun environment
Review from Customer Support Dept
Lots of things.education, comfort,down to earth,confident helpful
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
The lack of interaction and engagement with one another.
Review from Customer Support Dept
Nothing. They cool or whatever.
Review from Customer Support Dept
Just more knowledge of the lob
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
On site, people are very engaging, friendly and supportive. It's like family.
Review from Customer Support Dept
good interaction and communication between the upper management to their employees
Review from Customer Support Dept
Everything about its culture is amazing!!!
Review from Customer Support Dept
We worked from home we were affected by covid
Review from Customer Support Dept
Everyone helps each other. Everyone gets along and everyone sees how bogus this company is and can be
Review from Customer Support Dept
What needs to change to make the company culture better?
Align culture with strategy and processes
Review from Customer Support Dept
Its management and treatment of employees
Review from Customer Support Dept
What did you like most about the interview process?
Straight to the point, Online assessments are on point but still needs more online tools to accommodate other line of business
Review from Customer Support Dept
People are accommodating and kind.
Review from Customer Support Dept
they didn't pressure the candidate
Review from Customer Support Dept
The interaction and the engagement
Review from Customer Support Dept
They give you two chances to take typing test.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of IntouchCX yet.
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What makes you most happy at work?
Because there are people you can depend on no matter how stressful the work is
Review from Customer Support Dept
Interacting with the applicants and help them to get a new job
Review from Customer Support Dept
being inspired by the supervisor to aim high
Review from Customer Support Dept
The people that I worked with
Review from Customer Support Dept
Everything about this place is where you would want to. Work at everyday.
Review from Customer Support Dept
What's going wrong and how can it be improved?
The energy is not being fulfilled in the environment with unprofessionals
Review from Customer Support Dept
By showing us as employees respect for the work we do and the things we have to go through day by day for the hours we do and the pay we make
Review from Customer Support Dept
They should put more effort into working with their current employees rather than just hiring many new people as replacements.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of IntouchCX yet.
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What would you most like to see improved at your company?
Starting off with communication and the correct guidance
Review from Customer Support Dept