IntouchCX – I'm at the HR recruiting department, I believe our mood does not matter, all that matter is if the jog gets done. It is natural, that's the way humans are. Empathy is lost along the way. Getting the job done is important, but also workers should be. | Comparably

IntouchCX – I'm at the HR recruiting department, I believe our mood does not matter, all that matter is if the jog gets done. It is natural, that's the way humans are. Empathy is lost along the way. Getting the job done is important, but also workers should be.

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We are IntouchCX. Where innovation meets industry. Where passion meets purpose. Where scale meets soul. read more
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I'm at the HR recruiting department, I believe our mood does not matter, all that matter is if the jog gets done. It is natural, that's the way humans are. Empathy is lost along the way. Getting the job done is important, but also workers should be.

What's going wrong and how can it be improved?

Leadership takes all my energy and enthusiasm with their weird attitude and way of "working along with us". I do not feel supported.

What needs to change to make the company culture better?

To show more appreciation for the job workers do and leadership needs to demonstrate more interest in the process. They need to show they are wiling to help because currently that is not noticeable.

What are some of the best things about your team?

The best thing about our team (Excluding our direct leadership) is that we all complete the job supporting each other. Even we are all different, at the end we all get together to get the goals completed.

What do you like best about the leadership team?

I feel like leadership does not pay attention to us. Specially to the way we feel. Our opinions do not count, or at least that's that way it feels/seems to be. Leadership constantly offers more and more hires but they never ask how we are feeling with the process or if we need any type of support.

Why do you feel undervalued and what would make you feel better about your compensation?

I feel like if we are bilingual we should get paid a bit more. At the end, we are spending 10 hours a day in this place and we are bringing lots of people to the company (isn't that important). We do receive a bonus but for some reason if feels like we are not completely important for the company.

Other Employee Reviews for IntouchCX

What do your coworkers need to improve and how could you work together better?

Love my team so much.

Team review from Customer Support Dept
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Frustrating hostile work environment for sure

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