
The leadership is a joke
Everyone needs to help everyone by doing their job that they are getting paid to do
They made the job sound like a dream come true but it was all a facade
When i would reach out to tier 2 they would slack and tell me to figure it out
Call avoidance should not be a thing. Its a ridiculous thing. Sometimes our mics won't work or sometimes the customers ask to talk to a supervisor or someone in corporate and no one wants to take the customers calls.