Klaviyo Employee Reviews
Out of 1297 Klaviyo employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping Klaviyo improve their work culture. The Design team, with 95% positive reviews, reports the best experience at Klaviyo compared to all other departments at the company. The IT team offered the most constructive feedback, with NaN% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Respecting employee's feedback, improving upon current state, and being transparent with what work is being completed
Sharing the vision, showcasing how each person plays an integral part into AB's goals; sharing AB's goals.
Review from HR Dept
don't give false promises such as "we don't foresee layoffs" but then lays off 33 people. AB is also very against bonuses which hurts morale in the company overall
Review from Design Dept
More proactive communication is needed. Strategy and priorities feel very disjointed. It's difficult to keep up and the company targets are constantly shifting.
Review from Operations Dept · See Klaviyo's Response
Communication : AB rants on all company Town Hall meetings
Review from Operations Dept · See Klaviyo's Response
Why do you feel undervalued and what would make you feel better about your compensation?
The compensation doesn't meet my experience
Review from Customer Support Dept
With the higher expectations of PEs (the in-depth knowledge we have on the product, numbers we need to meet) it doesn't feel like being paid below 70k is necessarily fair in comparison to other roles
Review from Customer Support Dept
Compensation isn't quite on par with competing companies and there's a lack of bonuses. Also compensation doesn't adjust on par with the market (like historic inflation as happened this year)
Review from Design Dept
Pay is lower than other similar companies and we have no bonuses
Review from Marketing Dept
Getting a promotion and more stock options.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
The workload at Klaivyo is increasingly growing - with many of my peers working on weekends, late hours, or while on PTO.
Review from Operations Dept · See Klaviyo's Response
More attention to detail, more consistency in process, more transparency
Review from Engineering Dept · See Klaviyo's Response
At the director level, things don't seem very collaborative. Not sure if it's because everyone is so busy but it definitely doesn't feel like we're all on the same team.
Review from Marketing Dept · See Klaviyo's Response
I think some of my coworkers are GREAT and ambitious and creative and wonderful to work with and then there is a crop of them who do the same job but at a much lower level. Working with them is a bit more difficult as they dont really add value or elevate the conversation
Review from Business Development Dept · See Klaviyo's Response
We need to be more solution oriented.
Review from Admin Dept
What needs to change to make the company culture better?
Clear roles & responsibilities are required for each level. Projects and assignments are taken just on a 'who has any bandwith to tackle this?' basis. It makes for a very stressful environment as you never feel like there is enough time to achieve your job.
Review from Operations Dept · See Klaviyo's Response
work volume is crushing, culturally not encouraged to take PTO, stress is too much
Review from Operations Dept · See Klaviyo's Response
Hire to make workloads sustainable
· See Klaviyo's Response
I've come on in the last year or so and anyone tenured rebuffs any feedback I have on Klaviyo as "this is the way things are and you're new"
We're trying to be ambitious and collaborative. It's hard to balance those things and we over-index on ambition.
Review from HR Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Klaviyo yet.
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What's going wrong and how can it be improved?
Too many priorities, not enough hours in the day, too much time spent debating, not enough time spent cutting things out and committing to execute
Review from Marketing Dept · See Klaviyo's Response
the organization of data, the lack of BIPOC diversity correlating to the number of new hires, the lack of tracking ownership
Review from Customer Success Dept · See Klaviyo's Response
Nepotism runs rampant, you cant fix that
Review from Operations Dept
I do not dream of labor or get excited over labor
Review from Customer Success Dept
Hectic place, unhelpful coworkers, a very sink or swim environment
Review from Sales Dept · See Klaviyo's Response
What would you most like to see improved at your company?
There aren't any Outlook reviews of Klaviyo yet.
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