-5
eNPS Score
Q&A With Nordstrom Employees
We believe in rewarding outstanding work, promoting from within and building long-term relationships with our employees. Our culture makes all of these things possible. It’s fun, supportive, competitive and a great place to grow your career.
How employees describe working at Nordstrom
The ability to work remotely has vastly improve my work flow and productivity. I wouldn't want to return to the office under any circumstances.
Review from Customer Support Dept
It is a very good brand
Excellente Very Fun Place To Work
always love nordstrom. consistency over time!
Very laxed and trusting environment. You have lots of fun with the projects you take on.
What it's like to work at Nordstrom
- Nordstrom employees generally work 8.5 hrs a day
- Employees at Nordstrom report the work pace is comfortably fast
- On a typical day, employees at Nordstrom have 1 meeting
- 78% of Nordstrom employees look forward to interacting with their team every day
- Nordstrom employees most often take 20-30 paid vacation and sick days each year
- 68% of Nordstrom employees report they are happy with their work life balance
- Nordstrom employees never get valuable feedback on how to improve at work
- 63% of Nordstrom employees call their work environment positive
Q&A With Nordstrom Employees
IDX: 25 TOT: 106
What are the first few days like for new hires?
It depends on the manager. I have seen great on boarding where the new hire and manager worked the same schedule and the manager would be there step by step. I have seen veterans step up and fill in to help get the new hire up and running. The past few years I have witnessed new hires literally left on the floor and good luck! It is unpleasant for the new hire, customer and veterans. Managers just don't know any better because there is no one the train them and don't seem to want to listen to folks that have been around for a while. I just keep quiet and try to be there for the new hire but try to keep a balance as I have to earn a living as well.
Presumably good but no real engagement
Lost, simply because not enough training
How many women are in your team? is it diverse enough?
10 women out of 13
Very diverse. Sometimes too many women
Yes, it's diverse enough
What do you wish you knew before starting at Nordstrom?
How political it is. It's all about who you know and who likes you.
That the perks and benefits would decline over time.
Full line Nordstrom is like a shark tank because of the commission structure. Be aware that some of your colleagues will steal your sales.
How hard is it to get promoted at Nordstrom?
If you're good, in the sales departments it is easy, but it also depends on if certain people like you or not.
It depends on the department and role. Some people end up stuck in one place with no opportunity for advancement for years. Others get promoted quickly, but they often hire from outside for higher positions, causing there to be a limit to how high one can go.
That depends entirely on the person and the management.
How flexible is your work schedule at Nordstrom?
Working from home permitted as needed. 4 10's allowed.
A little flexible
A little flexible
How would you describe your overall experience interviewing at Nordstrom?
They just want people help the company to make money.
It was a good experience.
I enjoyed the dept manager that interviewed me i felt very comfortable
How do I do well in an interview at Nordstrom?
I talked about my experience and goals
have planned examples and have questions
Speak the truth answer all question and be assertive.
What are you most excited about working at Nordstrom?
There are so many friendly people
that i can pay my bills. some of the co-workers are cool
Seeing a steady increase after working really hard
How's the work pace at Nordstrom?
full line is slow unless you work in cosmetics
Very fast paced on some day and then very very slow on some
Cut-throat & unethical.
How challenged are you at Nordstrom?
No challenge
very challenged but not in a good way
I was challenged with the things I shouldn’t have been challenged with like bullying, records being falsified and no support from management.
How can I improve my chances of being hired at Nordstrom?
Be focus on what you want to say
Being honest
Don’t try. If you are a good person you don’t belong there.
What unique perks and benefits does Nordstrom provide?
I think they are similar between big companies
nothing unique
Discount
What's one thing you wish you'd known before joining Nordstrom?
that they did not believe in coaching and holding their managers accountable
How clicky and unethical most of management is.
What this place was like
How much diversity is there among employees at Nordstrom?
Very diverse
pretty diverse but not in management
It’s definitely very diverse.
If you could make changes, how would you improve the culture at Nordstrom?
I would pay the sales people for their time spent on helping customers with returns and alterations on things that are purchased online. These two things that we are expected to do, take me off the selling floor and cause missed opportunities to sell. These issues need to be addressed. Either returns need to be done at the service desk as they are being paid hourly to handle such matters. Same for alterations for online and Rack merchandise. We should have a full time support person to handle these services.
The culture is fine, some of the rules are not. The return policy has to be costing the company millions.
Talk about respect
do you wish your comp was weighted more or less on commission?
I am not a commissioned employee, however, if I were I would want less commission and more regular pay, simple because of the return policy at Nordstrom
People need to be paid hourly plus commission because they refuse to do stockwork
I'm 100% commission
Are your sales goals realistic or does it seem like you’re set up for failure?
The goals are unrealistic due to the return policy
Set up for failure
Realistic
How approachable are your superiors?
Very, with the exception you may receive a rude or sarcastic response.
Mostly approachable some more than others
Not very lol
What do you like best about the leadership team at Nordstrom?
They are always looking out for you
Open door policy. Willingness to listen, even request ideas and solutions from team.
We have an excellent manager and assistant manager, they are very knowledgeable as to what goes on ib our store.
What is the dress code at Nordstrom?
It depends on location and role.
Nothing sleeveless for women. Men have to dress according to their department.
Fashion forward. For the more upscale departments, tailored business casual is the norm. For others, on-trend Jeans and a concert tee (paired with jewelry) will suffice. However, either way, shoulders must be covered, and please be tasteful.
What are the most important soft skills to be successful at Nordstrom?
Following procedures, sounding polite, keeping up to date on changes.
Always please your customers, but remember that your management is also a version of a customer.
Client relationship building and retention
What is the PTO policy at Nordstrom?
No idea, however, I earned PTO as a part-time employee.
PTO accrues at a faster rate when you have been here longer, and there are a lot of times when you can not use PTO (May-Aug, Oct-Jan) which are unfortunately when most people like to take vacations.
Speak with your manager. If you have hours available you can submit them
What is the onboarding process like at Nordstrom and how long does it last?
Three weeks of training and then you are expected to perform like everyone else.
The process is very detailed and last one week Tuesday through Saturday. Each day is specific to learning selling skills, register training and learning your departments. You are partnered with a mentor trainer for job shadowing.
1 day general orientation for all. My team does pair programming, so training happens that way too.
What was the most difficult question that was asked during your interview at Nordstrom?
Do you think that Nordstrom is the best store?
Do you think that Nordstrom is the right company to make a career?
There wasn’t a difficult question
Who did you meet with during your interview? And how long did it take to hear back from Nordstrom?
I met a chef. It took 30 minutes
department manager. took a week.
Store manager, LP manager, Service Exp. Manager. One day
Curious about what work's like at Nordstrom?
Anonymously Ask Nordstrom Employees Any Question
Should I work at Nordstrom?
38% of Nordstrom employees would encourage their friends to become coworkers, whereas 19% are neutral and 43% would not recommend working at Nordstrom to their friends.
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
