-5
eNPS Score
Q&A With Nordstrom Employees
We believe in rewarding outstanding work, promoting from within and building long-term relationships with our employees. Our culture makes all of these things possible. It’s fun, supportive, competitive and a great place to grow your career.
How employees describe working at Nordstrom
The ability to work remotely has vastly improve my work flow and productivity. I wouldn't want to return to the office under any circumstances.
Review from Customer Support Dept
It is a very good brand
Excellente Very Fun Place To Work
always love nordstrom. consistency over time!
Very laxed and trusting environment. You have lots of fun with the projects you take on.
What it's like to work at Nordstrom
- Nordstrom employees generally work 8.5 hrs a day
- Employees at Nordstrom report the work pace is comfortably fast
- On a typical day, employees at Nordstrom have 1 meeting
- 78% of Nordstrom employees look forward to interacting with their team every day
- Nordstrom employees most often take 20-30 paid vacation and sick days each year
- 68% of Nordstrom employees report they are happy with their work life balance
- Nordstrom employees never get valuable feedback on how to improve at work
- 63% of Nordstrom employees call their work environment positive
Q&A With Nordstrom Employees
IDX: 50 TOT: 106
How secure do you feel at your job at Nordstrom?
Very secure
Very secure
I felt very secure but nothing is ever secure in a company like that.
How's the leadership on the Operations team at Nordstrom?
Most of them are nice.
There was no leader.
The leadership team as a whole is manipulative, unethical and unprofessional. Operations is no different.
What are the team outings like at Nordstrom?
what team outings
What team outings?
We do not have those
What kind of people succeed at Nordstrom?
Friendly and polite people
Ambitious and money Driven
The ones that are friends or liked by managers, not because of working hard
What's the pay like for Sales roles at Nordstrom?
Commission-based.
Every dept is different but if you dont make enough sales you really don't see a check
IF you’re good, the Pay is good. If you’re not good at follow through and details, it will be hard to grow your business.
What's the Sales team like at Nordstrom?
depends on Who you ask
I mean some are helpful and friendly and some think ur out to steal their sale
Some people are legit and wonderful sales professionals others are ruthless hustlers or incompetent.
How's the leadership on the Sales team at Nordstrom?
untrained to manage people.
Can definitely improve most are just out for how much money you make for there dept
The leaders are only concerned with numbers
Does Nordstrom have any remote positions?
a few
The only position that is a remote position is a Divisional Merchandise Manager. They are assigned to a region of stores. There is also work at home contact center agents but they have to live in a specific area.
.com does
How does Nordstrom make decisions around promotions?
Most of the promotions I've seen come from undeserving people that the store manager or dm is tired of dealing with. If you are rebellious or problematic you'll get promoted. It makes no sense. Certain rules only apply to certain people
In building services, people who likes my boss is only promoted
Based on qualifications, strengths and if the candidate is a good fit by the hiring manager, both Store managers and current your manager
What's the company culture like at Nordstrom?
The company seems to confused where it is going and like many larger companies do not have competent managers to move the company forward.
Be the fashion expert!
It's not what it use to be. It's trying too hard to be too young. It should do a better job of serving the 45+ crowd as these are the people with disposable income.
What part of Nordstrom's business is growing fastest? What part is having difficulties?
The fashion departments are , of course, doing well and growing along with the At Home department. Women’s Active is much slower.
Obviously online is doing great but In store isn't. Each store has web fulfill teams and online gets the credit even though they are taking product from in store. So customers that want to shop in store end up having to order because web fulfill took their size.
Online and the Rack are growing fastest. The full line stores are having the most difficult time.
What does a typical day look like?
There is no typical day...this is retail. Anything can happen on any given day.
Customer returns usually one of the busiest departments in the store. Many of those returns are fraud or customer has used merchandise for long periods of time.
Fill out book Walk stockroom Realize nothing from the day before got done Write out stock assignment sheet from pretty much yesterday because everyone is lazy and takes 30 minutes to sticker one run of shoes. Attend store rally that contains loud annoying music in an attempt to pump us up. Then it's followed by some meaningless group activity that is not fun or motivating. Conduct a selling walk where no one cares no matter how enthused you are. Begin floorwatching and listen to salespeople complain after only being open for 10 minutes. Delegate tasks in the stockroom and run an up list. People say they're working in the back but aren't. Then I begin doing what everyone else should have been doing. Then I go to lunch. Then try to sell for an hour and only do $99. Floor watch more. Type an email no one reads. And go home.
What interview questions does Nordstrom ask?
I have been with the company for years so I have no clue what they ask now.
Describe a time you went above and beyond for someone?
Typical interview questions but 2 of the most common will be your schedule availability which is very important to be open and how you handle a very fast pace work environment
How easy (or hard) is it to sell the product? length of sales cycle?
Easy as long as web fulfill isn't taking all of our stock
Easy to sell the product...we really only have 3 big sales a year.
Depends on the product you are selling
how often do people at work eat at their desk?
Very rarely. Some may take a short lunch, but it’s almost always in the break room or somewhere else away from their desk.
We used to be able to and honestly it was much easier to stay on task.
Rarely
How’s the interview process? Tough? Long?
Not really, maybe it should be.
Not tough just normal customer service related questions and a selling role play "I'm going on a cruise and I need a few outfits" or something along those lines
long but not too tough
Do you feel like you’re able to make important decisions?
Yes but if it's too creative or rebellious they shut you down
No I dont
use best judgement
do you enjoy being around your coworkers? or is it forced?
Yes. They are normal people and can be silly at times
They're my family.
I enjoy my coworkers when at work.
Can i bring my dog into the office?
Dogs are allowed at Nordstrom for customers and off duty employees but not while working
No you can't
not recommended.
How often do employees get raises at Nordstrom?
A raise? What's that?
Small raises most years, sometimes below cost of living increases, no raises or big raises occasionally.
How common is it to switch departments or teams at Nordstrom?
Very common.
Fairly common
How do you feel about Nordstrom's future?
I think the brick and mortar store is going to go by the wayside or at least go down to a very much smaller store.
I am uncertain. Common sense and customer service seems to be going by the wayside.
Does Nordstrom drug test or do a background check?
No drug tests. Light background check for most departments.
Probably.
How are layoffs handled in the Operations department at Nordstrom?
Called to HR and told you are done.
You get to chose a severance package, or you get to step out of your role for a pay cut just to keep your job.
What is the best advice you could give someone during their first month at Nordstrom?
Try to remain calm. Sometimes people panic when they don't know where to find an answer, but it's usually there, somewhere.
Keep an open mind to learning all that you can & put forth hour beat effort
Curious about what work's like at Nordstrom?
Anonymously Ask Nordstrom Employees Any Question
Should I work at Nordstrom?
38% of Nordstrom employees would encourage their friends to become coworkers, whereas 19% are neutral and 43% would not recommend working at Nordstrom to their friends.
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
