Old Navy Employee Reviews
Out of 724 Old Navy employee reviews, 67% were positive. The remaining 33% were constructive reviews with the goal of helping Old Navy improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at Old Navy compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 33% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They will push you to the best
All questions are welcomed and everybody will be available to guide you
Everyone is amazing and is always on task, and when things get messy we work together as a team.
Most of the leadership team is encouraging and supportive.
Show up on time everyday
What does the leadership team need to get better at?
COMMUNICATION NEEDS SO MUCH WORK
Paying attention to problem areas in the workplace and being more hands on with coming up with a solution.
Communication, team building skills, people interaction, and they need to keep home life problems out of the workplace
This place makes me feel like i am worthless & I have mever been treated this way ever.
They need to get better at communicating
What is the best part about your compensation package?
The discount which we get on the products
401(k) program is very hood
Comp days, holiday pay and pto
Medical coversge I have is great .
Medical 401k is great. I can save money
Why do you feel undervalued and what would make you feel better about your compensation?
I feel like i'm putting a lot of strain on my body from the tasks I do, and they do not determine pay by experience or anything similar. Raises are only a couple of cents. Almost over 98% of the time overtime is not encouraged, and you will be reprimanded by DM or GM
The GM is disrespectful to the associates as well as management staff. Only management is full time. I wasn't even paid for the day I took off for my mother's funeral. Because part time workers don't get bereavement pay.
Review from Sales Dept
There is no direct communication from managers or leadership on tasks to complete for the day given in a timely manner, no acknowledgement, appreciation, or recognition for the work that I do or even for going above and beyond what is required of my job description.
Better pay and awknowledgement of the customers and their problems that retail workers have to deal with. Some benefits for part-time employees, not so late hours.
Pay increasing with merit and tenure and not starting new mannagers off at tenured management wage.
What are some of the best things about your team?
Some of the people I work with
My coworkers know how to lend a helping hand when needed and to advocate when some of us need help.
Everybody is cooperative and ready to help
Super supportive .. gives valud feedback
It is multi generational and multi cultural. Bery Inclusive
What do your coworkers need to improve and how could you work together better?
Team building meetings. Minding their own business
Communication and work together instead of against one another . Be more helpful when employee is needing extra help on the floor
Work together, stay ona same page, be respectful
Show initiative, be responsible, clean up after themselves
Have conductive meetings and meetings with managers
Review from Sales Dept
What is most positive about the culture and environment at your company?
We are always focused on creating a positive shopping experience for our customers.
Some of the employees are great people, and make the long days better
the associates are positive and i understand that work is not going to be fun all the time but i shouldnt dread coming to work everyday in fear of being ran all over by my managers.
Review from Sales Dept
When I'm out on the floor I really enjoy helping people find what they are looking for,but it's rare that I'm out on the floor. I don't get the opportunity to excel
Well it's not really positive or negative it's kinds just natural. Like if an office job was a retail store
What needs to change to make the company culture better?
Management and leaders being willing to listen and hear what the floor associates have to say without them having a fear of repercussions, (less days or hours scheduled), given menial tasks, losing their job, or having a pile up infractions initiated against them to leading to a termination.
Better managers better communication. Open communication
much better pay and communication
New district manager in ottawa and qiebec
Review from Sales Dept
Hire a new GM teach everyone about respect
What did you like most about the interview process?
It was very straight forward and not stress inducing
They seemed genuine in the beginning
Meeting with current employees with different levels of experience
It was easy and relaxing
Review from Sales Dept
The interviewer made the idea of working at old navy seemed the best fit.
Review from Sales Dept
What would you improve about your company's interview process?
Clear transparency about the expectations and emphasized importance of associates signing customers up with credit cards. Clarifying that you will be doing either other than or more than the position you are interviewing for.
Be more professional; the hiring manager and scheduling manager were highly unprofessional during the interview, checking their phone the whole time, chewing and popping gum during the interview.
I started working very close to the start of the pandemic. The interview process was practically nothing, just setting a date to meet in the backroom and read the documents, There was no one-on-one questioning for me.
don't lie about the position they're hiring people for and the hours they'll be getting
Review from Sales Dept
Differentiate between transfer applications and actually new employees
Review from Sales Dept
What makes you most happy at work?
The customers coming back with stories and experiences to tell.
Clocking out when it is time
Helping managers with sets, assisting customers who are polite, being left alone to finish a task instead of being given 20 things to split my attention onto.
Interacting with our customers and feeling as if i have done things to help the team when i am at work
Seeing my work friends after a period of time!
What's going wrong and how can it be improved?
Sometimes people feel over prices and maybe judged to come in and feel pressured to use the brand card or sign up for one
I think when it comes to checking out customers get annoyed because they see associates on the floor but no one comes to the register to ring.
Improvement in training would help significant
Review from Operations Dept
Attention and help to customer needs.
they could be better to their employees and communicate instead of being cowardice
What do you like best about your company?
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What would you most like to see improved at your company?
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