Rent-A-Center Employee Reviews
Out of 312 Rent-A-Center employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping Rent-A-Center improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at Rent-A-Center compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Understanding that im a person and nkt just a number
Posted 17 days ago
Their enthusiasm. Even when making the dumbest decisions possible, which clearly has no resl input from the field, they do it with enthusiasm.
Review from Operations Dept
Open door policy on everything.
My store manager, my DM and my RD are super friendly and encouraging. Its very rare to find that in a company in todays world.
They are always there for you and making time available for customers to get into with providing our products.
What does the leadership team need to get better at?
Fire dms, they should not be allowed to terrize employees to make them selves look good around their peers! I have a lost of past and present employees who can contest to the mistreatment! Tell employees to take risk daily! Some people need treatment because of they are treated by dm and rds
Needs a new store manger
Honesty, Integrity, and actually being customer centric
Accountability. They make demands of their workers but will not follow through with orders given or change the orders for "special" customers. Hold the whole management team accountable, the store manager, the sales manager, and the credit manager.
Communication, job descriptions, & being leaders
What is the best part about your compensation package?
Medical is fair , but life insurance is cheap.
Posted 17 days ago
Everything about this place is amazing
The benefits are amazing and competitive!
I love it so much
The 401k is great never had one before
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The dm and rd tells you every day they are going to replace you! No compensation is worth what you have to put up with!
redo the whole company and maybe it would be better
Vwry expensive health insurance premiums are too high
Yes i was let go for refusing to use personal social media
Your a number at this place start my the turn over people overwhelmed by there goals they want worked with least 80 people and I an now leaving also no one lasts more then 6 months to a 1 day even
Review from Sales Dept
What are some of the best things about your team?
Hardworking and loyal Also very dependable
Posted 17 days ago
Teamwork flexibility communication ease of understanding between store level employees
That we can be our selfs around each other
You can count on them everyday.
They like to have fun while creating a great customer experience of making the customer feel like family while having a great experience of smell right , look right , and feel right in our store .
What do your coworkers need to improve and how could you work together better?
Communication, making decisions based on data
Improve the quality of the workers by being held responsible for their actions.
Everything they do not market they argue and fuss with each other daily
Coworkers had an attitude and were not professional . They played loud music all day and spent majority of the day socializing. One of my coworkers would do a full face of make up on the job.
Review from Sales Dept
The co-workers work well, it is management and above that is the problem.
Review from Sales Dept
What is most positive about the culture and environment at your company?
Room for growth and advancement
Posted 17 days ago
Getting off and going home
none of it its bad
The stores, the DM barricades anything else with negativity
Very accepting of outside life kids appointments etc not all stores I'm sure has as good of manger as mine
What needs to change to make the company culture better?
The Executive Team ans the EVPs.
Leadership and actual strategy to drive performance
It really all falls back to management holding everyone and eachother accountable for their actions and job responsibilities
Attitude of store manager towards fellow employees
Offer proper benifits to valued employees
What did you like most about the interview process?
Getting to know the people that work there
It was the atmosphere while interviewing
Being treated fairly and like a person
Owner lied to me about benifits and everything
It is a smooth interview. Leading questions but not invasive.
What would you improve about your company's interview process?
Too many interview questions for a menial job
Let the store managers hire
I would make everything more constructive .
Just hire anyone at this point I notice to fill the seat
Review from Sales Dept
The interview is very easy.
Review from Sales Dept
What makes you most happy at work?
I know I can go in and do my job without being microanaged
I get to provide families things they need for their homes on a payment plan.
To serve the community with a1 merchandise at a low cost...conversations with the customers
Having the right tech devices all newest an latest all but I'm not their yet getting back to work bouncing back yah ya
Our merchant team always there to make our days better
What's going wrong and how can it be improved?
Understand that it's not 1980 understand that social economics play a role in everyday business understand the needs of our clients as it pertains to economics our demographic is low income what happens when cost of living rises calm down on all the heavy handed sales tactics cut weekly rates down
Calling harrasing people all day they hate everyone
Review from Sales Dept
GET RID OF THE DECISION ENGINE. Personal experience with the customers in our city and instinct could've prevented a few 70+ day late accounts, instead, the decision engine approved them and we never saw the merchandise again.
The company takes advantage of the poor.
Review from Sales Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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