
They could handle claims better and not pass the buck along
Get away from the metrics, increase the pay and start caring about their employees.
A better work life balance, less metrics, and better pay would be a nice start.
Hire better people that wont quite after training. Be more truthful in your job adds
That i have a job. It is easier to get a job when you have a job
Get rid of the metrics and the externals, they mess up the claims. Increase the pay so people will want to work for the company