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State Farm Insurance Claimed Company
At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are passionate and driven to create possibilities, and we’re serious about being here to help life go right™ for customers by providing solutions for all of life’s moments. read more
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Customer focus instead of inward focus.
What does the leadership team need to get better at?
Listen to the people in the field (Agency Force). Bloomington has no clue what goes on in the marketplace.
What's going wrong and how can it be improved?
Lack of competitiveness. Lack of customer focus. Too many layers of "Management": about 13 to be precise, which is 7 too many.
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