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State Farm Insurance Claimed Company
At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are passionate and driven to create possibilities, and we’re serious about being here to help life go right™ for customers by providing solutions for all of life’s moments. read more
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It has been a mutually beneficial relationship. I embrace change if I believe it is in the best interests of the organization and customers. However, things have become so micromanaged it is no longer an enjoyable place to work. There is very little autonomy in everyday work.
What is the best part about your compensation package?
The pay is fair, and employees receive a yearly bonus based on the company's performance/profitability.
What do you like best about the leadership team?
Most of my direct leadership team care about their employees, but they are limited by organizational structure and employee management systems.
What are some of the best things about your team?
My direct team consists of people who show respect for one another and help each other through complicated claims. Members of the larger team are inexperienced and unmotivated; the majority of teams are located in major metropolitan areas where turnover is high.
What is most positive about the culture and environment at your company?
I am in a small office, so the culture is one of respect and inclusion. Most people in the office have a desire to serve our policyholders; however, many new employees do not share the vision or values of quality and service to our customers.
What's going wrong and how can it be improved?
Recent organizational changes hinder our ability to properly service our customers. There is far too much focus on metrics and handling things quickly. Service to customers is no longer personal, and we have largely lost sight of what customers expect in exchange for paying our higher premiums.
What did you like most about the interview process?
My interview was about 10 years ago, and things have changed slightly since then. I'm told that the initial phases of the interview process are now automated. The majority of interviews for lower-level employees are conducted over the phone or Skype. It is a fairly quick and seamless process.
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