symplr Business Operations Department Employee Reviews

symplr has provided so many things to me and my family...not only do I get to be a part of positively impacting healthcare with symplr solution's, I also get to have a challenging role, working with amazing individuals across symplr, I get to learn and grow all while having a good work/life balance.

OVERALL IT'S OK. THE CYCLE OF HIRING SENIOR MANAGEMENT AND RIFFING OTHERS ISNT GREAT

All good for the most part.

My experience has been great these past 2 and a half years. Looking forward to learning more and growing

A constant state of flux.

Their passion for company success...in combination of their compassion for symplr employees and their families.

Leadership especially CEO BJ is very honest and open in his town halls

My leadership team is efficient, thoughtful and has Symplr's goals in mind.

THEY ARE TRANSPARENT IN THEIR GOALS, INITITATIVES AND OUTCOMES

Transparency about the direction of the company and the plan to execute.

Give us the tools to do our jobs. Also let the employees have some say in their career path

Quit the gaslighting and pretending that QTC was a total success. Recognize that this is incredibly hard and pay the people you’ve given an absolu

Transparency and honesty. It's clear that they knew another RIF was coming but they were not forthcoming about it.

Listening to the teams concerns on resources and work life balance.

The executive level needs to stop pretending like they are connected to the organization that pays their salary. They have NO idea who we are or what we do for the organization as a whole on a daily basis. We are often asked to concede. It's exhausting.

The benefits package and all of the health engagement benefits.

The 401K match is nice

Healthcare is good, but some things that are not covered should be.

Rates and having vision paid for by the organization.

My salary, although it has not risen with the cost of living.

We have done 85 increase on our prices but yet we only get a 2% raise that is not even a cost of living raise.

FOR THE AMOUNT OF HOURS WORKED DIRECTLY WITH CUSTOMERS WE SHOULD BE PAID MORE VERSUS HIRING MORE UPPER LEVEL MANAGEMENT

My manager is always advocating for me to make more money, and I so appreciate that, but my salary is well below what I am worth and the liveable wage for my area.

It should be comparable to industry

The thought cheap overseas labor will replace the US employees is a lack of vision with the myth they'll save money while driving customers away with poor care.

Their commitment to symplr and our team, and their passion in their roles and responsibilities.

We are a small team that work really well together

we work as a team. But the changes that was made in our department has left us all feeling uncertain

WE REALLY DO SUPPORT AND APPRECIATE EACH OTHER

Support! My team is the epitome of team players!

Since we have begun global outsourcing, every time someone has left Symplr we do not hire a new person, we simply re-allocate the work to overseas. These folks are not doing the same quality of work that my co-workers would have done.

a lot of silos and we are not creating structure and process around how we need to share information and act on and own the actions around how to get things done

The cross-functional collaboration and contributions.

Open and honest culture accepts all people

My manager always asks how everyone is doing during meetings.

Nothing since the realignment of our department

100% WORK FROM HOME IS THE BEST

I like the challenge and experiences of each day and the ability to learn and grow in my professional career and leadership responsibilities.

Feelings of accomplishments when a project goes well

Getting to work with my customers

BEING ABLE TO MAKE A CUSTOMER SMILE WITH THEIR SUCCESS

Working on things that make a difference and have a purpose

Stop micromanaging, stop trying to save a buck at the detriment of the company and the clients.

They don’t hire enough people and we cannot get the support that we need. But leadership ignores all our issues and expects us to g

It is stressful. The products we implement are not fully vetted and the integrations between the products are not working as customers may expect. We are selling things that we can't really back with the products and it creates a dissatisfied customer.

Not sure that improvement is possible at this point.

there is no role definition for my role or my team members, therefore, we never know how to solve for problems that come our way. we depend on other teams, and they do not feel they have role clarity either