United Airlines – Teach agents to actually think and use their brain. After standing by an empty podium to check a bag, an agent walked up and then told me I would need to be rebooked because we needed to check the bag 45b prior to flight. It was 42 minutes before the flight. We were there, the agent wasn't!

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Teach agents to actually think and use their brain. After standing by an empty podium to check a bag, an agent walked up and then told me I would need to be rebooked because we needed to check the bag 45b prior to flight. It was 42 minutes before the flight. We were there, the agent wasn't!

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Teach agents to actually think and use their brain. After standing by an empty podium to check a bag, an agent walked up and then told me I would need to be rebooked because we needed to check the bag 45b prior to flight. It was 42 minutes before the flight. We were there, the agent wasn't!

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