Upgrade Employee Reviews
Out of 390 Upgrade employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping Upgrade improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at Upgrade compared to all other departments at the company. The HR team offered the most constructive feedback, with 4% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Stop being control freaks and gain confidence
Stop forcing people out of a job because you want to replace them with Charles schwab people. When you promote internally, actually give them a normal pay raise, not the pennies you give now.
Why do you feel undervalued and what would make you feel better about your compensation?
Definitely, you are overworked with minimum pay
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Upgrade yet.
Be the first to contribute a review.
What needs to change to make the company culture better?
The upper management need to stop treating employees less than
What would you improve about your company's interview process?
Respond back to candidates, have an actual onboarding process that is the same for all LOBs, hire actual dedicated trainers
Interviews focus too much on skills not relevant to day to day work
Review from Engineering Dept
What's going wrong and how can it be improved?
Fix the employee turnover issue, fix the phone line issue so customers can actually get through to agents, stop launching half thought out products, spend money on a capable user friendly servicing system
What would you most like to see improved at your company?
Exercising open communication for more efficiency.
Nothing really, we are on the right track to continue our growth and tackle Upgrade's challenges.
Review from HR Dept