5
eNPS Score
Q&A With Verizon Employees
We believe in teamwork, because ideas can come from anyone. We believe our differences make a difference. And that we can make the world better than it was yesterday by sharing our success. We’re creating more opportunities for more people everywhere. It’s our promise. Our credo.
How employees describe working at Verizon
Working for a consulting firm for the company I was a former employee made the transition easy.
Review from IT Dept
A constant state of flux and no set direction other than growth. The constant fear that at any moment I could be let go.
Review from Sales Dept
Treat us fair and provide good benefits.
Review from Admin Dept
Very clear bonus bumps at various levels so it's easy to see what you could be making after promotions etc.
Review from Engineering Dept
The work is somewhat challenging and the days are long but the compensation is good so I believe it is a fair job.
Review from IT Dept
What it's like to work at Verizon
- Verizon employees generally work 9.0 hrs a day
- Employees at Verizon report the work pace is comfortably fast
- On a typical day, employees at Verizon have 1 meeting
- 82% of Verizon employees look forward to interacting with their team every day
- Verizon employees most often take 20-30 paid vacation and sick days each year
- 56% of Verizon employees report they are happy with their work life balance
- Verizon employees typically get valuable feedback on how to improve at work Once a month
- 67% of Verizon employees call their work environment positive
Q&A With Verizon Employees
IDX: 25 TOT: 140
How much and how often do raises happen at Verizon?
Every Friday
Less and less
Every year if you get a performing rating
How difficult is it to maintain a social life while in your job at Verizon?
Lots of leadership are doing bad things and hr ignores it so sure. It’s a free for all.
Very hard
Very difficult
What are people most afraid of at work?
Speaking their mind
I can't speak for other individuals. I'm not afraid of anything
Losing their job. We are constantly changing and it's scary to know we are a decision away from losing our jobs.
What questions do they ask during the interview process at Verizon?
Explain the Verizon network at a high level.
Tell me a time where....
How did you handle x situation? What certifications do you possess, when and where were you certified and when do they expire? What formal education do you have? How do you troubleshoot this scenario?
How would you describe your overall experience interviewing at Verizon?
Intense but innovative.
Old fashioned and stuffy
Great experience and very different from the usual.
How challenged are you at Verizon?
Extremely. But in a bad way. Leadership refuses to allow people to do their job.
Very challenged
Verizon is a leader in the industry and a tech company that's continually evolving. This provides the opportunity to grow your own skill set.
How rewarding is your job at Verizon?
It can be rewarding...but that all depends on your leadership.
Somewhat rewarding but unappreciated
My job is extremely rewarding. I know what is expected of me and how my job function impacts revenue and growth.
How secure do you feel at your job at Verizon?
Quite. FiOS is going nowhere anytime soon. Union representation is fantastic.
no security, layoffs every quarter
Not secure at all and that's how they want it.
Why work for Verizon?
Comp, ben, and opportunity.,
High comparaive salary, good benefits, low cost service if you live in a FiOS area.
Pay benefits and strength of product line.
What's the work from home policy like at Verizon?
When I left, there was a push to allow individuals to work from home at least one day a week, and they could choose between Tuesday, Wednesday, or Thursday. Some teams who didn't sign up for this benefit had managers that were very flexible to allow folks to work from home as needed, if sick or if they had maintenance work being done at home they needed to be present for.
In customer service, not available. They love to micro manage all metrics. Technology would easily allow for this to happen.
Available but most vp’s demand their people be in the office. It becomes a fake benefit.
Does Verizon drug test or do a background check?
No - they changed policy in 2018 and stopped testing applicants.
So 2014 yes word on the street now know so up in the air I really don't dig into that I was already in it didn't matter to me
Yes, drug, background including education verification
What's the company culture like at Verizon?
Cut throat
Great between staff and immediate supervisors; however, bordering on toxic toward center directorate as well as corporate as they pay no heed to rank and file concerns.
What's written great...sometimes what's practiced...doesn't match what us written
How common is it to switch departments or teams at Verizon?
Rare, usually happens if a department is eliminated or severely downsized and the employee is retrained for a new position.
It happens
Common for union associates not so much for managers
What kind of people succeed at Verizon?
Emotionally and logically stable and quick witted.
Self motivators
Self motivating, friendly individuals.
How do you feel about going to work at Verizon everyday?
Dread
Most days, I feel good about going to work. Those days when I do not, I know it's time to utilize some personal time off and get away for a while.
I enjoy going to work most days. I maintain a good working relationship with my co-workers and I enjoy my job.
What interview questions does Verizon ask?
They ask you to sell something like as tablet or smartwatch - almost like roleplay
Tell me about a time, Situational and Behavioral
How do various network elements work together.
What are the team outings like at Verizon?
we dont have them any more - banned 4 years ago budget cuts
What are team outings?
depends on the team and if the team is geographically diverse or not
How's the work pace at Verizon?
Depends on the department. Customer service is stressful with many metrics to meet. Usually, if you are mindful, polite, dilligent, and friendly with callers while not being pushy you will meet them.
Very fast paced
Work pace is fast and furious. Technology changes quickly and Verizon is typically at the forefront of adapting and implementing new technology.
How's the feedback proccess at Verizon?
Feedback is all talk no action. Everything is to just check a box. No time is allowed for meaningful feedback
Every manager is different. My current manager is engaged and provides valuable feedback regularly.
Every member of the management team maintains an open-door policy and welcome feedback.
What are your coworkers at Verizon like?
Good people
friendly
Most are amazing. Some don't want to be there, and those people usually leave after a short while
How would you describe the overall culture?
Very little culture
Not too bad
High performance with an emphasis on incentive and career growth.
Is there flexibility in work hours.
Yes, depending on function
Aside from vacation and medical appointment time, absolutely not. Mandatory overtime is common, up to 49 hours a week in Cx service. Off days can be cancelled. This is the worst part of Cx service/tech support. Many have FMLA to avoid this and get time off as needed due to horrendous work/life balance and scheduling.
This flexibility depends completely on your leadership team. As a company (at least in retail sales) there is zero flexibility built in to policy. This means that an overbearing manager can completely ruin your work/life balance
Does Verizon have any remote positions?
Outsourcing for call center overflow, typically handles 40% of call volume.
Yes but emphasis is to be in office
Verizon does have a policy; however, it will vary depending on the role and the need of the work group.
What's the best part of your job at Verizon?
Compensation and benefits. Co-worker comraudery.
the challenge
too many to comment
How can I improve my chances of being hired at Verizon?
Relevant life experiences in the position you have applied for. Additionally, have any relevant education or certifications in that field. It will also start you off at a higher salary step!
Know someone
For the IT organization, Have a college degree, and get certified in AWS, Cisco, etc.
Curious about what work's like at Verizon?
Anonymously Ask Verizon Employees Any Question
Should I work at Verizon?
41% of Verizon employees would encourage their friends to become coworkers, whereas 23% are neutral and 36% would not recommend working at Verizon to their friends.
| 41% | Promoters |
|---|---|
| 23% | Passive |
| 36% | Detractors |
