Zenith American Solutions Claims Department Employee Reviews

I've been here for 13 years but only since Sept '25 have I felt it being transformed into a positive workplace.

Posted 21 days ago

I like working for Zenith, I like coworkers, I like the positivity on Znet but I do think pay is low, many are stressed with work and there is not enough time to train people and continue training. The workload can cause training to be minimal and creates struggles going forward.

Posted a month ago

first 15 - 20 years, awesome, last 20-38, horrible, the changes suck! from the president on down...its all crap, cheap ass company, cant even give a turkey at thanksgiving w/ out taxing us on it??? no more anniversary gifts?? all pathetic!

Posted a month ago

I was initially excited and was so proud of my growth and my need and want to learn and do more but now I don't feel as excited as my skills that I've worked independently to hone, have not been seen or valued especially not pay wise as I make less now than I did before I became a salaried employee.

Overall advancement is slow unless you are related to someone or friends with someone in leadership. We pay a lot for medical benefits. We are compensated a few dollars for internet use at home, but our wages aren't being raised to reflect what we use in energy from working from home.

My supervisor seeks my input and is not dismissive like the previous one was.

Posted 21 days ago

I do not like the yes no answer capabil only. There is no room for a real response. This question was is the leadership team doing what they can to retain you. I said no, Now the quest above this says what do you like best about leadership team. The 2 do not seem to match are they supposed to?

Posted a month ago

The leadership team does what they can but they are also stretched thin. I've received better leadership from people who arent recognized as a leader who should be.

Don't really know them. I do not interact with them on a daily basis.

They are willing to considered other ideas

leadership team? too many leaders, not enough workers

Posted a month ago

I think that management should take employees who want to learn more serious. I think that looking at more tenured employees for advancement is better than hiring outside. Also leadership should be able to clearly explain updates to policy, procedures and guidelines.

These funds are complex and have many employers under them, there needs to be management based on the number of employers. If there is a very large number of employers under a fund, then a mgr should manage only that one fund, if 3 funds have same amount of employers then one mgr for those 3 funds.

Weight loss benefit and 100% coverage for well visits.

Pension and health benefits. Thanks

I have become a Lead entrusted with more responsibilities than I was being a Customer Service Rep. Thus, I feel my pay should reflect that.

Posted 21 days ago

I believe Zenith has low pay. I am only now making what I was 10 years ago before I started here, in a similar position. I like the information on Znet, it is positive it keeps spirits lifted, shows what is going on in other offices, it is caring. Not enough room here for a review on actual team.

Posted a month ago

our pay sucks, our insurance sucks and has for many many years!

Posted a month ago

I've already communicated this before but it was not taken to heart when you could see who it was coming from. To be more personable and allowing people to feel like they could air this and be heard without feeling they need the protection of anonymity within a survey would be a great start.

I don't make enough money to pay my bills every month. I don't think it is fair wages for our area. We live in a state with high taxes, and are not making wages compared to similar companies in the area.

We work together and answer questions for one another.

Posted 21 days ago

I like my team, we have some very unique personalities and sometimes it can make for interesting work environments, but I think that is true with any team. know. base I am grateful for . We do get general kudos but it sometimes feels forced and specific comments are generally more neg/neutral

Posted a month ago

their knowledge, ive known most of them a long time, we work well together(co workers not management)

Posted a month ago

They see me as a person and they want me to succeed just as much as I want them to succeed. They recognize my achievements and celebrate them when I feel overlooked and un-important.

Our team works well together and shares common goals. Everyone puts in effort, and I can rely on my teammates to step in and help where needed, which creates a strong sense of teamwork.

This applies to individuals that have been with the company or over 5 years. Respect their co-works especially the leads in the department.

I think better training would help coworkers.

Everyone needs to be more cohesive and work together as one team.

That my current supervisor sees our strengths and has us build on them so that we can advance professionally.

Posted 21 days ago

I enjoy the positive nature of the Znet site positive messages and comments all the time.

Posted a month ago

working from home is the nest part of work enviroment

Posted a month ago

Ongoing learning and mission and goals

Working from home is the best thing about the company.

To see the employees as people, who are struggling, to see their value without them having to basically beg to have their value seen. To pay them appropriately for their value. Allowing employees to feel like they can come to you in good faith without fear of unnecessary consequence

Being a mentor to newer agents and showing them how things are done with this company.

Posted 21 days ago

being able to help fix things, helping others learn and be positive.

Posted a month ago

Talking to our members and helping them with their claim questions.

I enjoy problem solving and resolving complex issues. It’s rewarding to work through a challenge and find a solution, especially when it requires critical

I know what I need to do and I don't get micromanage

This place is going to hell quick, loss of clients, loss of quality workers,but it dont matter to me, Im out of here soon!

Posted a month ago

The employees are overburdened with too much work and no support.