Zenith American Solutions Claims Department Employee Reviews

Used to be good years ago now we are just a number.

Posted 9 days ago

Like other job experiences it's had it's ups and downs, but overall, it's been positive. I feel that new senior leadership is better suited to support and grow the team. I've also received a lot of positive feedback from my team on how things have improved and what's making a difference for them.

I enjoy working at our San Francisco office, and for Zenith as a company for the last 35 years. Of course there has been challenges, but with enjoyable colleagues, a company that seems to be fair, and as shop steward over 20 years, it has made my life here interesting and enjoyable for the foremost.

I have been given opportunities to promotion twice so far since I started 09/18/2023. And look forward to continue, I have gained great friendship with coworkers and Management.

I've been here for 13 years but only since Sept '25 have I felt it being transformed into a positive workplace.

Improvements and updates on current office trends

The new leadership team within the office cares for both the client and the in-office team. They are invested in doing what is necessary to create a better work environment and client experience. They are great partners, are open to suggestions, and regularly check in to see what can be done.

they are easy to talk to

They take time to listen to my concerns and they empathize when person things take place rather its my own person situation or family and I really appreciate that. They respect me as a person and I give the same respect, they understand that I do want to set career goals for promotions and health.

My supervisor seeks my input and is not dismissive like the previous one was.

Quit running the company into the ground. Stop the constant take, take, take from employees. In, addition stop micromanaging every move people make. Way to many managers in the company for the number of employees. We used to be considered valued employees now we are just a number.

Posted 9 days ago

leadership team? too many leaders, not enough workers

I think that management should take employees who want to learn more serious. I think that looking at more tenured employees for advancement is better than hiring outside. Also leadership should be able to clearly explain updates to policy, procedures and guidelines.

These funds are complex and have many employers under them, there needs to be management based on the number of employers. If there is a very large number of employers under a fund, then a mgr should manage only that one fund, if 3 funds have same amount of employers then one mgr for those 3 funds.

currently the benefits offered here

I would like to be paid more due to the economy, But I do manage I will be honest the wages need to be a little more to keep up with the rise in the cost of living. However I have great health benefits and 401k investments.

Weight loss benefit and 100% coverage for well visits.

Pension and health benefits. Thanks

Better raises. Also this terrible insurance that was given to us for 2026 has caused MANY problems for employees.

Posted 9 days ago

do not feel im compensated enough based on assigned responsibilities and cost of living

Nothing would make me feel better about my current compensation. NOTE: My salary is probably within the acceptable range within Zenith, but my salary is not comparable to similar roles at similar companies in my area.

I have become a Lead entrusted with more responsibilities than I was being a Customer Service Rep. Thus, I feel my pay should reflect that.

I believe Zenith has low pay. I am only now making what I was 10 years ago before I started here, in a similar position. I like the information on Znet, it is positive it keeps spirits lifted, shows what is going on in other offices, it is caring. Not enough room here for a review on actual team.

We communicate with each other and have each others backs.

Posted 9 days ago

teamwork, and help out each other by sharing knowledge

The team is always willing to help and are open to now open to changes as I've made them part of the process so that they feel valued and involved and aren't just having directions barked at them. They can see how they can make an impact on not just the customer level, but across the entire team.

they are friendly and we work together

My team stand together, and we help one another and really enjoy working with each other.

This applies to individuals that have been with the company or over 5 years. Respect their co-works especially the leads in the department.

I think better training would help coworkers.

Everyone needs to be more cohesive and work together as one team.

working from home not going in the office

Posted 9 days ago

currently we have a culture committee to help bring the moral in the office

Respectful to each other, being mindful and also coming together for potlucks for holidays and just for appreciation in the office. The work environment is great sometimes it can be too fast as production expectations can or is too much and that can put pressure on a person trying to meet it.

That my current supervisor sees our strengths and has us build on them so that we can advance professionally.

I enjoy the positive nature of the Znet site positive messages and comments all the time.

The overall culture has improved. Changes in leadership and support staff has also improved efficiency and effectiveness. Morale has improved and the people on my team no longer dread coming into the office. Continued consistency and upholding standards will continue to help make it better.

To see the employees as people, who are struggling, to see their value without them having to basically beg to have their value seen. To pay them appropriately for their value. Allowing employees to feel like they can come to you in good faith without fear of unnecessary consequence

assisting members and providers that i can make a difference

Being able to support my team by figuring out areas of opportunity and finding ways to improve those areas of opportunity whether it be on an individual basis or in a more general way. It also makes me happy when team members notice the changes that are happening around them and see it as positive.

my colleagues helps keep me happy at work

Being a mentor to newer agents and showing them how things are done with this company.

being able to help fix things, helping others learn and be positive.

to many managers, a QR dept that is NO good we shouldn't have to argue with them all the time

Posted 9 days ago

The Commute makes going to and from work a challenge. How this can be improves if we was able to be Hybrid or remote.

The employees are overburdened with too much work and no support.