Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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Like other job experiences it's had it's ups and downs, but overall, it's been positive. I feel that new senior leadership is better suited to support and grow the team. I've also received a lot of positive feedback from my team on how things have improved and what's making a difference for them.
Why do you feel undervalued and what would make you feel better about your compensation?
Nothing would make me feel better about my current compensation. NOTE: My salary is probably within the acceptable range within Zenith, but my salary is not comparable to similar roles at similar companies in my area.
What needs to change to make the company culture better?
The overall culture has improved. Changes in leadership and support staff has also improved efficiency and effectiveness. Morale has improved and the people on my team no longer dread coming into the office. Continued consistency and upholding standards will continue to help make it better.
What do you like best about the leadership team?
The new leadership team within the office cares for both the client and the in-office team. They are invested in doing what is necessary to create a better work environment and client experience. They are great partners, are open to suggestions, and regularly check in to see what can be done.
What makes you most happy at work?
Being able to support my team by figuring out areas of opportunity and finding ways to improve those areas of opportunity whether it be on an individual basis or in a more general way. It also makes me happy when team members notice the changes that are happening around them and see it as positive.
What are some of the best things about your team?
The team is always willing to help and are open to now open to changes as I've made them part of the process so that they feel valued and involved and aren't just having directions barked at them. They can see how they can make an impact on not just the customer level, but across the entire team.
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