It's good but the shifting priorities and lack of clarification of growth opportunities are frustrating.
Briefly describe your overall experience at your company
Started great but changes to the company and the constant changes to a related department have made things challenging and less enjoyable
Briefly describe your overall experience at your company
Supporting a trash organization like ICE aside, it's decent.
Briefly describe your overall experience at your company
A few years ago it was great. We had great sales, product, and customer success leaders. But over time that has eroded significantly. Making decisions based on improving the profit instead of the product and having a PE firm select c-suite leaders has turned this organization into a sinking ship.
What are some of the best things about your team?
collaborative, always willing to help, emotionally supportive
Why do you feel undervalued and what would make you feel better about your compensation?
Being compensated appropriated when my role changes
What does the leadership team need to get better at?
Hiring the right people, taking accountability.
What is most positive about the culture and environment at your company?
my co-workers are enjoyable and help
What makes you most happy at work?
supporting my clients and interacting with my peers
What are some of the best things about your team?
Collaborative, insightful, willing to help at a moment's notice
What is most positive about the culture and environment at your company?
my co-workers and my manager
What's going wrong and how can it be improved?
By setting realistic client expectations
What do you like best about the leadership team?
they seem like nice people
What is most positive about the culture and environment at your company?
different people that bring different things to the table.
What makes you most happy at work?
Fixing complex problems for clients
What does the leadership team need to get better at?
Identifying swimlanes across customer success, account management, and sales engineering.
What are some of the best things about your team?
We collaborate like no other organization I've been part of.
Why do you feel undervalued and what would make you feel better about your compensation?
having defined responsibilities and defined pay bands within the team.
What needs to change to make the company culture better?
Accountability is #1. Product needs to own the gaps in the product.
What are some of the best things about your team?
we are collaborative, we all work very hard, we share knowledge to assist with similar projects
What's going wrong and how can it be improved?
It's been difficult to focus on the actual work when the majority of the directives from leadership are around administrative task tracking.
What does the leadership team need to get better at?
Implementing company goals that directly contradict a goal that affects a team's ability to hit their goal and in turn, get their bonus
Why do you feel undervalued and what would make you feel better about your compensation?
My department is paid ~25% less than the average in this industry. Also using "bonuses" as bait doesn't work when we haven't hit a goal in years
Why do you feel undervalued and what would make you feel better about your compensation?
the market average for customer success and technical account management is well above how the ZeroFox equivalents are compensated and you will continue to lose good people because of it.
Other Employee Reviews for ZeroFox
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