ContactPoint360 vs IntouchCX | Comparably
Comparably
Profile Image
VS
Profile Image
ContactPoint360 Claimed Company
This companyis accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
1000
TOTAL
RATINGS
28926
IntouchCX Claimed Company
EMPLOYEE
PARTICIPANTS
468
TOTAL
RATINGS
6636

ContactPoint360 vs IntouchCX

Compare ContactPoint360 versus IntouchCX for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 1000 employees and customers of ContactPoint360 and 468 employees and customers of IntouchCX.

ContactPoint360

ContactPoint360's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of ContactPoint360.

IntouchCX

IntouchCX's brand is ranked #728 in the list of Global Top 1000 Brands, as rated by customers of IntouchCX.

4.1/5
Product Quality
4.3/5
4.1/5
Pricing
4.1/5
4.1/5
Customer Service
4.2/5
50
NPS Score
75%Promoters
0%Passive
25%Detractors

Net Promoter Score
Winner by 11

39
NPS Score
67%Promoters
5%Passive
28%Detractors

See how ContactPoint360 compares to its competitors

TaskUs
Concentrix
VXI Global Solutions
Sutherland Global Services
TP
Alorica
Hinduja Global Solutions
Sykes Enterprises
Bill Gosling Outsourcing

See how IntouchCX compares to its competitors

TaskUs
Concentrix
TP
Alorica
Telus International

Working at ContactPoint360 vs Working at IntouchCX

Asad Mirza ContactPoint360 CEO
90 / 100

CEO Rating
Winner by 12%

Mitul Kotecha and Shane Kozlowich IntouchCX's CEO
Mitul Kotecha and Shane Kozlowich
78 / 100

CEO Rating

ContactPoint360

ContactPoint360 doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

IntouchCX

Employees at IntouchCX rate their CEO, Mitul Kotecha and Shane Kozlowich, 78/100. This score is 12% lower than the scores of ContactPoint360 CEO, Asad Mirza. Employees in the Business Development and IT departments rate Mitul Kotecha and Shane Kozlowich the highest.

CEO Score 90
CEO Score
CEO Score 78
Overall Culture 82
Overall Culture
Overall Culture 81
49
eNPS
32
Gender Score 85
Gender Score
Gender Score 84
Diversity Score 83
Diversity Score
Diversity Score 86
Perk And Benefits 67
Perk And Benefits
Perk And Benefits 75
Professional Dev. 85
Professional Dev.
Professional Dev. 87

Overall Culture at ContactPoint360 vs IntouchCX

82
/ 100
ContactPoint360

Employees at ContactPoint360 rate their Overall Culture a 82/100, with Business Development and Design as the two departments that rate their experience the highest.

Overall Culture
Winner by 1%

81
/ 100
IntouchCX

Employees at IntouchCX rate their Overall Culture a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

  • ContactPoint360
  • IntouchCX81

Employee Net Promoter Score at ContactPoint360 vs IntouchCX

49
eNPS
ContactPoint360
627 Promoters 63%
234 Passives 23%
139 Detractors 14%

Employee Net Promoter Score
Winner by 17%

32
eNPS
IntouchCX
227 Promoters 59%
53 Passives 14%
101 Detractors 27%
  • ContactPoint360
  • IntouchCX32

Gender Score at ContactPoint360 vs IntouchCX

85
/ 100
ContactPoint360

Employees at ContactPoint360 rate their Gender Score a 85/100, with Business Development and Product as the two departments that rate their experience the highest.

Gender Score
Winner by 1%

84
/ 100
IntouchCX

Employees at IntouchCX rate their Gender Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

  • ContactPoint36085
  • IntouchCX

Diversity Score at ContactPoint360 vs IntouchCX

83
/ 100
ContactPoint360

Employees at ContactPoint360 rate their Diversity Score a 83/100, with Business Development and Design as the two departments that rate their experience the highest.

86
/ 100
IntouchCX

Employees at IntouchCX rate their Diversity Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner by 3%

  • ContactPoint36083
  • IntouchCX

Perk and Benefits Score at ContactPoint360 vs IntouchCX

67
/ 100
ContactPoint360

Employees at ContactPoint360 rate their Perk and Benefits Score a 67/100, with Communications and Design as the two departments that rate their experience the highest.

75
/ 100
IntouchCX

Employees at IntouchCX rate their Perk and Benefits Score a /100, with Engineering and Business Development as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 8%

  • ContactPoint360
  • IntouchCX75

Professional Development Score at ContactPoint360 vs IntouchCX

85
/ 100
ContactPoint360

Employees at ContactPoint360 rate their Professional Development Score a 85/100, with Business Development and Communications as the two departments that rate their experience the highest.

87
/ 100
IntouchCX

Employees at IntouchCX rate their Professional Development Score a /100, with Admin and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 2%

  • ContactPoint360
  • IntouchCX88

Leadership Culture Ratings vs IntouchCX

ContactPoint360
89 / 100

Leadership Culture Ratings vs IntouchCX
Winner by 5%

IntouchCX
84 / 100

ContactPoint360 rates % higher than IntouchCX on Leadership Culture Ratings vs IntouchCX Ratings based on looking at 9455 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "How would you rate your CEO?".

  • ContactPoint360
  • IntouchCX84

Compensation Culture Ratings vs IntouchCX

ContactPoint360
67 / 100
IntouchCX
76 / 100

ContactPoint360 rates % lower than IntouchCX on Compensation Culture Ratings vs IntouchCX Ratings based on looking at 2858 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Does your company give annual bonuses?".

  • ContactPoint360
  • IntouchCX76

Team Culture Ratings vs IntouchCX

ContactPoint360
91 / 100

Team Culture Ratings vs IntouchCX
Winner by 6%

IntouchCX
85 / 100

ContactPoint360 rates % higher than IntouchCX on Team Culture Ratings vs IntouchCX Ratings based on looking at 2734 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "Are your company's meetings effective?".

  • ContactPoint360
  • IntouchCX85

Environment Culture Ratings vs IntouchCX

ContactPoint360
80 / 100

Environment Culture Ratings vs IntouchCX
Winner by 1%

IntouchCX
79 / 100

ContactPoint360 rates % higher than IntouchCX on Environment Culture Ratings vs IntouchCX Ratings based on looking at 5816 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "Is your work environment positive or negative?".

  • ContactPoint360
  • IntouchCX79

Sentiment Culture Ratings vs IntouchCX

ContactPoint360
86 / 100

Sentiment Culture Ratings vs IntouchCX
Winner by 6%

IntouchCX
80 / 100

ContactPoint360 rates % higher than IntouchCX on Sentiment Culture Ratings vs IntouchCX Ratings based on looking at 3877 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "Are you typically excited about going to work each day?".

  • ContactPoint360
  • IntouchCX80

See how ContactPoint360 compares to its competitors

See how IntouchCX compares to its competitors