Foundever Angeforderte Firma
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Weiterlesen
It's been challenging since day 1, knowing the tools in messaging and how to find a proper answer fast, then my transition to voice was hard, we only had 3 weeks even if I only had 2 months working in messaging, but til today it has been satisfying and makes me proud of myself
Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen
It has been extremely satisfactory, we always have challenges, always learning, studying KA's QT's, we have to keep ourselves actualized to provide the best customer service.
Was gefällt dir am besten am Führungsteam?
my direct TL is caring, always supportive
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
Always showing respect for all of us
Was ist das Beste an Ihrem Vergütungspaket?
my max bonus, my chair they provided money to buy it, I have my screen to avoid eye issues
Was sind einige der besten Dinge an Ihrem Team?
they are always there in case any of us has issues, questions, inquiries, we work as a great team
Was macht Sie bei der Arbeit am glücklichsten?
This work takes my best and keeps challenging me, and also we have enough time to take cases, write notes, two breaks, one hour lunch.
Was gefällt dir am besten am Führungsteam?
They always are looking into their advocates needs, they are aware of each of us and give useful info and tools to get our jobs better
Was macht Sie bei der Arbeit am glücklichsten?
Solving issues, some of the cx's calling are REALLY mad about something and most of the times I can make them feel better, that makes me feel great
Was sind einige der besten Dinge an Ihrem Team?
I have the best team! Usually there are some guys from other teams asking here for swaps, covers or help because in my team there's always someone willing to help, also between us if we have some inquiry always someone answers :)
Was ist das Beste an Ihrem Vergütungspaket?
Sometimes it might seem that it takes too much to have all compensation (productivity bonuses) but I've realized is just matter to embrace your job, be empathic, try to understand they all are having money issues (Cash App) be kind, and everything will flow. I love being helpful.
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