Foundever Angeforderte Firma
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Weiterlesen
It has been great, I've learned a lot, met a lot of great people who have supported me. However, there could be better follow up on leaders to make sure that they are doing all their tasks describe on job description. If not complying, remove give the opportunity to someone else who will value
Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen
It has been very great full for the growing opportunities, but I considered that we have so many talented people who are disregarded to be developed. Talent is not appreciated if you don't agree with the ideas of the Managers/account leads and it is disappointing
Was sind einige der besten Dinge an Ihrem Team?
They could support each other if needed
Was macht Sie bei der Arbeit am glücklichsten?
Interacting with my people, helping when possible
Was macht Sie bei der Arbeit am glücklichsten?
interact with agents, coaches, learning from the client
Was sind einige der besten Dinge an Ihrem Team?
Reliability Diversity When it comes to get something done, you can count with them, but not always
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
That there are growing opportunities, even when it is known to be limited only to the people that may be closest to the boss
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
No interest of my leaders on following up on salary rise, even when they are that there are other managers getting better paid than their people. No recognition
Was gefällt dir am besten am Führungsteam?
To look more to invest on their people, care more about their moral and nor only see the employees as a number. There have been several changes and it seems that Sitel Values have been lost lately
Was muss geändert werden, um die Unternehmenskultur zu verbessern?
Go back to have a more set developmental plan. There is no follow up or willingness to develop those who seem to have the necessary skill for a job position. Stop having favoritism or priority to friends only.
Was braucht das Führungsteam, um besser zu werden?
Communication, being honest and getting aligned with the requests they have. As well, taking more time to develop their people. They usually have the "too busy" card to not spent time for teaching and followimg up on us. There is no succession plan.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
There are other call centers who paid better at my position, Coach, as well they have better wages for agents. It would be great to reconsider how the budget is being used and have it allocated for the ones who make it possible with the customer
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