Foundever Angeforderte Firma
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Weiterlesen
The past was always interesting, challenging and fun. I was always motivated but it is killed by the actual leadership.
Was macht Sie bei der Arbeit am glücklichsten?
Colleques. history and hope that the future will change... or possibility to leave.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
I would like to have a transparency, people are promoted without any tests/ reasons while others are doing the job. Check the learning team, who is promoted in the last year and who not, check the fluktuation (un- and voluntary). Explorer/ Navigator do not any tests ...
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
I like the global Sitel and the past at the current situation there is nothing to like in Germany. Pressure, growth without addional people. Unfairness and too much work. Check Corona Hotline, people working on that: Additonal growth and no additonal staff. HR, Learning, Ops working nonstop
Was müssen Ihre Mitarbeiter verbessern und wie könnten Sie besser zusammenarbeiten?
They need the education and training. Training programs are superficial and don't prepare people for the job. They are lost! The get the title as an OM but no solid education, so they have to struggle and leave the company- Same for TM, level of quality is worse and they try even reduce training.!!
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