SmileDirectClub – We need a different structure to be able to properly and timely help our customers | Comparably

SmileDirectClub – We need a different structure to be able to properly and timely help our customers

SmileDirectClub Angeforderte Firma
SmileDirectClub is the next generation oral care company with the first medtech platform for teeth straightening. Weiterlesen
MITARBEITER
TEILNEHMER
217
GESAMT
BEWERTUNGEN
4611
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We need a different structure to be able to properly and timely help our customers

Was hat Ihnen am Interviewprozess am besten gefallen?

The people were smiling, we were told about the great place to work it was, that this WAS NOT like any other call center and that we were customer centric

Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?

We don't have the 2 break all other companies provide and we work 6 days. Having only one day off does not allow time for family and clean the house. All one wants to do is sleep. Feels like a prison

This is concerning to see. We certainly value work life balance, and we know the value in time off and breaks. We hope you will discuss your concerns with your leaders and people support. We can be reached at [email protected].
Was läuft falsch und wie kann es verbessert werden?

Management needs to manage, not come late (very )to work and sleep (and eat), then treat bad the ones taking care of the customers. it takes up to 10 minutes to get support. We get different answers and treat everyday. Not sure how leaders are selected. in general, the structure, the selection and

We're concerned by this, as we want our leaders to provide support and coaching to our team members in a responsible and consistent way. We sure hope you will reach out to discuss further at [email protected].

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