SmileDirectClub Sales Manager Employee Reviews
Briefly describe your overall experience at your company
I absolutely love working for smile direct Club and i can’t wait to keep learning and gro
Review from Sales Dept
Review from Sales Dept
Definitely a major priority. We appreciate your support.
Review from Sales Dept
This is awesome! Thank you.
What do you like best about the leadership team?
Connectivity to the field and active interest in feedback
Review from Sales Dept
All about that feedback! Thank you.
They are very open to ideas and extremely supportive
Review from Sales Dept
That's what we're all about! Thanks a million.
encouragement, motivation, inspiration, and attention to detail
Review from Sales Dept
All great things! Thank you.
The leadership team works together to make sure we are all working as a team, helping each other meet the goals and to become a better smile guide
Review from Sales Dept
We're all about that team work! Thank you for sharing.
Autonomy is ENCOURAGED!! You can lead your district with our Truths to Grin BY; We do work 25/8, and we breath success in our behaviors. We truly believe in Think like a customer and we stay awake at night on how we can be better for the customer to enjoy their experience.
Review from Sales Dept
What does the leadership team need to get better at?
Actually listening to their employees. Not just taking a stance based on metrics that are inaccurate. Hurts the employee and the company.
Review from Sales Dept
They need to put themselves in our shoes, by realizing that we’re taking fault for people not having $2000 in their account when they enter the door, or because we offer a “free” appointment so people don’t think they have to buy the product that day
Review from Sales Dept
It's always our goal to provide support to our team members in guiding our customers through all aspects of the journey from payment to care. That said, we know that it's an investment. Please reach out to your leaders and people support to discuss.
Loyalty promoting Day 1 workers.
Review from Sales Dept
TREAT YOUR EMPLOYEES LIKE PEOPLE WHO HAVE FAMILIES AND LIVE OUTSIDE WORK AND ALSO COMMUNICATION
Review from Sales Dept
We totally understand that work life balance is an important part of any career and position. It's our goal to provide support to our team members in this area, and we hope you will reach out for further discussion: [email protected].
The leadership team, in general, needs to experience working in a shop. Until they do that, until they take appointments, they will not understand that sometimes, regardless of the "behaviors" some people are not able to move forward that day. Regionals, pay attention to what your DMs are doing.
Review from Sales Dept
It's important to us that our SmileGuides feel support, empathy, and understanding from their leadership team. This is good feedback, and we hope you will provide more to your leader as well as people support at [email protected].
What is the best part about your compensation package?
The bonus structure is great
Review from Sales Dept
Our company is very generous, I do not use the health benefits, but the PTO is headed to unlimited next year. We just get Better and better.
Review from Sales Dept
They pay above the median income for similar jobs
Review from Sales Dept
Thank you for sharing!
I am thankful to have compensation. Blessed to be working for smile direct club!
Review from Sales Dept
:) Thank you for your support!
opportunity for monthly bonuses and insurance
Review from Sales Dept
We are proud of our benefits package! Thank you for sharing.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervauled because I was offered one pay rate but once I started they changed the pay rate. This company can't be trusted when going through the offer process.
Review from Sales Dept
We have very limited healthcare options if you live anywhere outside of Nashville, TN
Review from Sales Dept
We appreciate this feedback and will certainly keep this in mind. Please reach out to discuss further at [email protected].
Lower the insurance premiums. The deductible is $5000.
Review from Sales Dept
We definitely want to provide quality benefits, and we'll certainly keep your feedback in mind. Please feel free to reach out with further input at [email protected].
More hours for full time 30 hours a week isn’t enough
Review from Sales Dept
We certainly want our team members to feel supported in their full time employment. We sure hope you will reach out for support -- that's what we're here for. You can reach us at [email protected].
The bonus structure should be a % of total volume of the months gross sales.
Review from Sales Dept
What are some of the best things about your team?
How we pick the highest quality people to work with us
Review from Sales Dept
We do use the first team mentality, and reach out to one another, and if we are unfamiliar with something, we are encouraged to reach out. They answer.
Review from Sales Dept
They are a diverse group of people who challenge me daily. It helps me to grow and become a more effective leader
Review from Sales Dept
This is awesome! We love the challenging environment that our team members thrive in. So happy to hear that you've found growth here.
Our team works well together, we help each other learn new techniques and we share our experiences with each other. We all share in responsibilities so that they don't fall on one person.
Review from Sales Dept
That's the kind of team work we love hearing about! Thank you.
We all get along with one another
Review from Sales Dept
We love how close our team is! Thanks for sharing.
What do your coworkers need to improve and how could you work together better?
High and retain individuals who aren't just managements friends.
Review from Sales Dept
Co workers are on the company needs to provide the team with more training
Review from Sales Dept
We are constantly working to grow our training programs, and we appreciate this feedback. We hope you will continue to share -- we can be reached at [email protected].
What is most positive about the culture and environment at your company?
The most positive would be the company being generally the break through company in teledentistry.
Review from Sales Dept
The 7 truths to grin by
Review from Sales Dept
all encompassing, our group is full of diversity and we believe in our culture of better is better. We are constantly striving to set the bar, as it is very inspiring that we are changing the world one smile at a time!
Review from Sales Dept
Relentless support from the top down
Review from Sales Dept
We're all about support and guidance from our leaders -- the sales team has some amazing ones. Thank you.
Our culture at the company is diverse and the environment is a friendly one
Review from Sales Dept
That's wonderful to hear! We appreciate this.
What needs to change to make the company culture better?
The company needs to look at it's leadership. There is a disconnect from the CEO, Regionals etc down to the DMs. The DMs push hard, too hard, for performance. They push for terminations and write ups a month in to a new hire starting. CHECK YOUR DMs!
Review from Sales Dept
We appreciate this feedback, as it's incredibly important for communication within our org chart to flow with understanding and respect. We'll certainly keep this in mind, and we hope you will reach out to people support to discuss further.
There is a high expectation for selling which stresses out employees and leaders. We feel so much pressure daily that we lose sight of the customers experience at time. DM's and up make us feel bad about ourselves when we don't perform.
Review from Sales Dept
We're disappointed to see this, as we certainly always want the customer and team member experience to be positive. We trust the feedback and perspective of our team, and we hope you will share input with your leaders and people support.
Actually focus on employee appreciation instead of consistently focusing on everything that goes wrong in the field.
Review from Sales Dept
Nothing, we create smiles and deliver a 5 star experience.
Review from Sales Dept
What did you like most about the interview process?
How professional and organized it was
Review from Sales Dept
Its all face time; it is not just a phone call, or get in the car and drive all over the face of the earth. I loved the fact that I could see headquarters and understand there culture.
Review from Sales Dept
It was exciting and engaging.
Review from Sales Dept
We love that! Thank you.
getting to know the company better and the confidence as a business
Review from Sales Dept
We're thrilled to see this! Thanks.
The video screening before hand
Review from Sales Dept
What would you improve about your company's interview process?
Actually honor what you offer in your interview process. Offered one pay rate in writing and then they didn't honor such when I was onboarded.
Review from Sales Dept
The process had me do a FaceTime interview with 2 people and then I was hired. Really easy, but clearly not thorough. Also, there were lies told about "super fast advancement", "no pressure selling", "development focused". This is hype. This does not actually happen.
Review from Sales Dept
We're confused to see this, as we take pride in the stories of growth that so many of our team members have experienced here at SDC. It's our goal to make career paths clear, and we hope you will speak to your leader about your growth goals.
Be HONEST!!!!! U say the Job title is dental assistant and it’s not ..you are making us do sales
Review from Sales Dept
We are clear that our SmileGuide position includes elements of both retail and dental expertise. That said, we want our team members to feel supported and well equipped to take on that role, so we'll certainly internalize this feedback.
What makes you most happy at work?
Making a customers dream come true
Review from Sales Dept
Learning SO MUCH about the new. You an have your plate full, and your calendar stretched, but you are being challenged in growth as our company is so new. If you are not INSPIRED by growth, you are in the wrong business.
Review from Sales Dept
We get to change people's lives for the better!
Review from Sales Dept
We're all about making people smile. :) Thank you!
I am most happy at work when I know I have helped a customer or helped my co-works and manager accomplish our tasks or goals
Review from Sales Dept
This is awesome -- we love how passionate our team members are about assisting our customers through their journey. We appreciate your support.
the ability to make a difference and increase the amount of smiles
Review from Sales Dept
What's going wrong and how can it be improved?
What's going wrong is the leadership and management levels in between. This is a dead end job as their is no growth without being related or friends with management. They will find ways to push you out.
Review from Sales Dept
The “sales” aspect and being punished for people not having money on them that day after offering a “free” everything, also being told what to do constantly no matter what you’re doing at that moment, and hours being taken away and false info from the beginning
Review from Sales Dept
We're concerned to see this. We certainly understand the nature of sales, and we want our sales team members to feel supported and comfortable with the expectations placed on them. We hope you will reach out to your leaders and people support.
I would like for everyone to be treated fairly
Review from Sales Dept
Quota is very stressing, scheduling, products aligners don’t fit
Review from Sales Dept
We certainly move quickly, and we have high expectations for our team as we grow. That said, we want our team members to feel supported in this movement. We sure hope you will reach out at [email protected].
What do you like best about your company?
The work life balance is good.
Review from Sales Dept
What would you most like to see improved at your company?
The public beat down on shops with low close rate did not go unnoticed. Yea, don’t do that. Forcing the fear of reprimand to shops and team members is not how you cultivate a good customer experience. Sham
Review from Sales Dept