SmileDirectClub Senior Marketing Manager Employee Reviews
Briefly describe your overall experience at your company
Review from Marketing Dept
I am just starting and thus far all has been an amazing experience!!
Review from Marketing Dept
This is heartbreaking, as we always want every team member to know how appreciated and crucial they are. We sure hope you will express your feelings to your leader as well as the people support team.
Review from Marketing Dept
Review from Marketing Dept
What do you like best about the leadership team?
SDC's leadership team has a real passion for what we do. Leaders at all levels across all functions are heavily invested in the customer experience and continually improving the journey, and they are highly knowledgable about all aspects of the business.
Review from Marketing Dept
Awesome Team Leaders and Staff
Review from Marketing Dept
CEO is sharp, logic focused and involved the right amount in initiatives below him.
Review from Marketing Dept
Thank you for the kind words!
An open door policy with opportunity to grow
Review from Marketing Dept
Those are two of our favorite aspects of being a team members here at SDC! Thank you for shouting it out.
They ask questions, listen and work collaboratively!
Review from Marketing Dept
What does the leadership team need to get better at?
Knowing our names and recognizing the work that we do
Review from Marketing Dept
This is important, and should always be the case. We will continue to make this a priority, and we hope you will reach out to people support for further insight.
Appreciating employees; positive feedback; have realistic expectations for employees; caring about customer experience
Review from Marketing Dept
What is the best part about your compensation package?
Excellent benefits and best aligners!!
Review from Marketing Dept
Fair benefits package and 401K with a good match.
Review from Marketing Dept
They made me a very generous offer
Review from Marketing Dept
Why do you feel undervalued and what would make you feel better about your compensation?
PTO is one of worst in Nashville. Also for a tech company that's trying to be in with millennials (casual dress, fun office events, cool office space), there aren't other over the top perks that truly make it hard to imagine leaving SDC like flexible working hours, work from home, lunch benefits etc
Review from Marketing Dept
We appreciate you leaving us a review and are concerned to see this. Please reach out to your People & Organization Business Partner so that we can collect feedback and make improvements or email us at [email protected].
For my years of experience and everything I'm doing in my role, I deserve higher pay and a more appropriate title.
Review from Marketing Dept
We appreciate your feedback here, and we certainly want all team members to feel valued. We hope you will continue to share your concerns with your leaders as well as people support. We can be reached at [email protected].
pay people according to their value; don't act like we're still a startup and can't afford to pay people well when we're making half a BILLION in revenue
Review from Marketing Dept
We do want our team members to feel appreciated and valued within their compensation. We empower team members to speak to their leaders regarding compensation, and people support is her to assist as well.
Equity or additional time off
Review from Marketing Dept
What are some of the best things about your team?
Working with a lot of really smart people, building something together from the ground up.
Review from Marketing Dept
Constant communication is on point!!
Review from Marketing Dept
How open we all are and how everyone's ideas are taken into consideration
Review from Marketing Dept
Our team member's ideas make us what we are! Thanks for sharing.
very hard working, kind people; little blaming of one another; take initiative; stick up for one another
Review from Marketing Dept
TEAM is the perfect word to describe the environment at SDC. So many smart people all working together to ensure a quality product delivered in the most effective way.
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
We need better communication and less attacking of one another. We are one team, and should work to help one another in our various areas of expertise. The work environment used to be enjoyable and positive. Right now unfortunately it's full of negativity, drama, complaining, and egos.
Review from Marketing Dept
This is disappointing to hear, as we take pride in the positive work environment you described experiencing at one point. If anything threatens that, we certainly want it to be addressed. We sure hope you will reach out further.
Be more open to feedback and constructive criticism.
Review from Marketing Dept
This is fair, and we will certainly internalize the feedback. We want to be a a workplace where feedback is freely given and heard, and that will continue to be important as we grow.
What is most positive about the culture and environment at your company?
I am allowed to work remote and still have the ability to interactive with my peers
Review from Marketing Dept
The closeness and open door policy
Review from Marketing Dept
We love that too. Thank you!
Growth is nurtured in all individuals and there is so much room to grow and STAY with this company.
Review from Marketing Dept
It's a team effort - we are all working toward a common goal
Review from Marketing Dept
The open space work environment fosters collaboration
Review from Marketing Dept
What needs to change to make the company culture better?
so, so much. ultimately, this is why I will probably leave. it starts at the leadership - celebrate success, be understandable about how much your asking of people, allow for better work -life balance, give positive feedback, make people feel appreciated
Review from Marketing Dept
This is all fair, and we certainly care about these values and will prioritize them as we continue to grow. We sure hope you will reach out for further support.
What did you like most about the interview process?
Panel interviews - getting to meet with your peers.
Review from Marketing Dept
My direct hire was awesome!!!
Review from Marketing Dept
It was efficient and although I prepared thoroughly and had confidence, I was also challenged in a few areas - I liked that as I know I will learn and grow.
Review from Marketing Dept
Being able to chat with C levels
Review from Marketing Dept
That I met with a variety of people
Review from Marketing Dept
What would you improve about your company's interview process?
better communication would significantly improve the interview process
Review from Marketing Dept
It's always our goal to provide a communicative and transparent experience. We hope you will reach out to discuss further at [email protected].
What makes you most happy at work?
Being able to help others
Review from Marketing Dept
Coworkers and general office space
Review from Marketing Dept
We're so happy to hear that!
Pretty much everything. The team is the best team I have worked on in my career. I love the atmosphere. Everyone is respectful and always willing to help out. SmileDirectClub is definitely the place to work.
Review from Marketing Dept
To be effective in my role.
Review from Marketing Dept
The team members I work with
Review from Marketing Dept
What's going wrong and how can it be improved?
The company is growing so fast and hiring at an extreme pace. This means teams are constantly in flux. Change is good -- as long as there is clear communication about what the changes are and how it will affect the team currently here. That hasn't been happening as of late.
Review from Marketing Dept
Too much of a focus on short term success/growth, sacrificing long-term public perception and employee satisfaction. Run like a company that only cares about money, and it's clear to employees and customers.
Review from Marketing Dept
We appreciate your feedback, and we certainly don't want this to be the perception, as we care greatly for the mission of our company. We'd love to hear more feedback, so we hope you will reach out: [email protected].
What do you like best about your company?
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What would you most like to see improved at your company?
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