SmileDirectClub CS Rep Employee Reviews
Briefly describe your overall experience at your company
awesome. friendly. productive. challenging. room for growth.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Not what I was expecting for a company that is built to make smiles.
Review from Customer Support Dept
We're saddened by this, as we want to create just as many smiles within our team as we do for our customers. We sure hope you will reach out with further feedback: [email protected].
Review from Customer Support Dept
What do you like best about the leadership team?
this company is so n board with everyone growth and it is uncanny how they do so, understanding that there is so many of us. Leadership has a great structure in keeping everyone in the loop with everyone else, between different departments as well. As big as we are we are a like a small family
Review from Customer Support Dept
We love that! Thank you so much for sharing.
open-mindedness and bias towards action
Review from Customer Support Dept
They are very easy to talk to and willing to listen to new ideas and suggestions.
Review from Customer Support Dept
The best thing about our leadership is that they're all compassionate and understanding. They're all so positive and push us to do our best!
Review from Customer Support Dept
The family atmosphere! Everyone has everyone's back! Ears and minds are open!
Review from Customer Support Dept
What does the leadership team need to get better at?
Coaching and Informing it's team members of changes due to commission based compensation.
Review from Customer Support Dept
Everything! Too young to lead a company and they believe to wise to let other ones help.
Review from Customer Support Dept
Our leadership team knows how important the support of all team embers is, so we appreciate this input. As we continue to grow, there will be a lot of focus on investing in our team and leadership, so we hope you'll continue to share.
Getting involved with their team members and fairness within the work group. No favoritism
Review from Customer Support Dept
Communication, compensation for metrics and goals achieved
Review from Customer Support Dept
People Skills Time to listen to employee
Review from Customer Support Dept
Thank you for this feedback, as it's important that our team members feel heard by their leaders. Please reach out to people support for assistance with any concerns you may have.
What is the best part about your compensation package?
i appreciate always getting paid on time and accurately. Also there is constant opportunity for growth in the company that is never to late to be taken advantage of. its like they want you to make more money here and you truly feel that support. also, paid vacation are awesome :)
Review from Customer Support Dept
Full benefits after 90 days
Review from Customer Support Dept
I enjoy the monthly bonuses!
Review from Customer Support Dept
The best part is that SDC starts us at a high hourly wage while encouraging a monthly bonus that is obtainable. I also love my benefits coverage!! Now I can visit my doctor when needed.
Review from Customer Support Dept
Competitive salary and the best benefits
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I have been top performer several times and all they give me is mini fan.
Review from Customer Support Dept
We certainly want our team to feel valued within their compensation structure, and we like providing acknowledgement to team members for the things they excel in as well. We hope you will reach out to your leaders and people support with your input.
We need a performance bonus, for agents and Leads.
Review from Customer Support Dept
There is no real benefits besides the transportation. I think it would be good to have some kind of bonus based in our performance.
Review from Customer Support Dept
Our Customer Care team does have a bonus structure in place. We hope you will reach out to your leader for more information on this!
I feel undervalued due to the fact that, compensation is not paid as supposed to, since there are always issues with payroll.
Review from Customer Support Dept
We're concerned to see this, as we aren't sure which issues are being referred to. Our team works hard to provide pay when expected. We hope you will reach out to the payroll team with your feedback.
What are some of the best things about your team?
The people I worked with. Period.
Review from Customer Support Dept
They care and help each other out
Review from Customer Support Dept
coming from a dental office you can sometimes experience a sense of "hazing " in a way, or having to prove your self. In this team they really make you feel apart and fully capable of what is asked of you. There is always assistance but you are encouraged to be the best you.
Review from Customer Support Dept
We appreciate your feedback. We expect our team members to support and encourage one another in a professional and exciting environment. If you have any further feedback, please reach out to [email protected].
They know how to have fun while working yet remain professional.
Review from Customer Support Dept
We always work together to get things done efficiently and push each other to do our best.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I might not be the best person in the world, but some coworkers lack empathy and people skills.
Review from Customer Support Dept
We're concerned by this, as we expect empathy and respect from all team members. We sure hope you will share with your leader and people support at [email protected].
We are a united work group
Review from Customer Support Dept
more communication when something happens to address issues properly
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The people make it fun.
Review from Customer Support Dept
constant reminders of goals being hit, company accomplishments, personal accomplishments. we also take the time to acknowledge a team member that we feel is doing great :) always something positive being said or done on a weekly basis.
Review from Customer Support Dept
It is very open and diverse, and everyone gets along well.
Review from Customer Support Dept
It is drama free! And everyone is genuinely kind. People WANT to be here. Its incredibly positive.
Review from Customer Support Dept
It has the most positive environment and additionally everyone is looking for feedback
Review from Customer Support Dept
What needs to change to make the company culture better?
The leaders (not all of them) need to be humble and help the people, not chase them as if they are prisoners. The company is amazing, but some people are making this entire experience traumatizing.
Review from Customer Support Dept
This is disheartening, as we want all team members to feel safe and supported in their work environment. Leadership is a big part of that, and this will be a major focus as we continue to grow. Thank you for sharing, and we hope you will continue to.
Remembering that we are not a number from our CEO's to your CSR we are all human and not just a work number
Review from Customer Support Dept
This is important to us! Every team member is incredibly valued, and we want that to come across. If that is ever not the experience you are having, we hope you will discuss with your leaders and people support: [email protected].
improve the sense of urgency to resolve issues ( specially the Tickets )
Review from Customer Support Dept
This is valid feedback, and we appreciate it. We are always working to improve work streams and efficiency. Thank you for sharing!
The way leadership is being handled, sometimes being on a team is more like a hierarchy than anything else
Review from Customer Support Dept
We're concerned to see this, as we take pride in the team work we see around the office. We expect great leadership among teams as well. If you have additional feedback, please feel free to reach out to [email protected].
What did you like most about the interview process?
The person interviewing me was great.
Review from Customer Support Dept
its was very ahead of the wave first with Skype interviews, once chosen candidate they really accommodated me by sending me out to beautiful Nashville to train and meet with my higher ups. its just overall felt like a good step in the right direction.
Review from Customer Support Dept
The interviews were relaxed, and they were easy to speak to.
Review from Customer Support Dept
I loved how friendly my leaders were who I interviewed with, they helped me feel comfortable so I nailed it!
Review from Customer Support Dept
It was all about your knowledge and how would you apply that knowledge to the real world
Review from Customer Support Dept
What would you improve about your company's interview process?
Had to wait outside the installation for a long time, the lead who proceed with the interview was rude and not helpful, almost as if they don't care at all.
Review from Customer Support Dept
We're concerned to see this, as this is not in line with our expectations or standards in any way. We sure hope you will reach out to discuss further at [email protected].
More friendly, I was sent an email saying I was not a right candidate two weeks later they contact me telling me it was an error and they had an offer.
Review from Customer Support Dept
We're sorry to see this! We certainly want to create a cohesive candidate experience with our communication. We will look into this.
That there should be more communicative, people skills involved on the process. Because after the interview people may consider not to continue with the process.
Review from Customer Support Dept
It's always our goal to to provide a a clear and transparent candidate experience, and we always encourage candidates to ask the questions they need to ensure that they are moving forward towards the right position for them. Please reach out!
What makes you most happy at work?
i have the luxury of working remotely , so im always happy "at" work :) but honestly its productive and can be rewarding. there is no "slow " days and I like that
Review from Customer Support Dept
Getting to see the results of so many wonderful smiles.
Review from Customer Support Dept
The awesome activities that we get to enjoy while working.
Review from Customer Support Dept
I love that SDC genuinely cares about its employees, whether thats shown through compensation, benefits, catering lunch 'just because', or having celebrations. Our break room is always stocked with Frothy Monkey coffee (and also medicine which I personally love as I get headaches a lot).
Review from Customer Support Dept
The work environment and that our opinions matter
Review from Customer Support Dept
What's going wrong and how can it be improved?
The company is corrupt 1000000% to it's customers AND employee's.
Review from Customer Support Dept
I always wanted to work for Smile Direct Club and finally, I did. So excited I was finally accepted, but then this turns out to be not what everyone's is expecting. Had some issues with coworkers and leads that try to bring you down almost like harassment at a point I need psychological help.
Review from Customer Support Dept
We sure hope you will reach out to people support, as this is certainly not in line with our expectations. We expect all team members to feel safe, supported, and comfortable in their work environment: [email protected].
I feel like we really need to improve the communication and the follow ups with the customers.
Review from Customer Support Dept
We just have 1 break, instead of 2.. so the day is so long managers are not that transparent with the employees
Review from Customer Support Dept
We understand the value of breaks, so we hope you will continue to discuss this with your managers and people support. We're here to assist at [email protected].
All mentioned previously, it's not nice to have angry customer and don't have the tools and information they need.
Review from Customer Support Dept
We appreciate this feedback, as we certainly want our team members to feel equipped to support and care for our customers. This drives the work we do, and the improvements we are working to make within the team. Please continue to share!
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