Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
After a considerable period of time with Sitel, this is the first time that the current leadership seems incapable of creating a strategy that is needed to 1. merge 2. create a roadmap for the future. This current leadership under "Endo" has created a divisive culture with silos.
¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Competency, responsiveness, attention to detail, action
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
2022 - none, any culture we present isn't truthful
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¿Qué va mal y cómo puede mejorarse?
NA lack of transparency, lack of communication, lack of strategy where the merger is concerned.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Compensation for the same work being done in NA is completely misaligned. Now that you have merged operations in NA, it is visible and causing associates who make less than their peers feel completely unvalued
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¿Qué necesita mejorar el equipo directivo?
The leadership team needs to assess the NA Structure, Verticals are not working, and no one is paying attention. The Support Structure for HR in NA has not been aligned since the merger, and it is causing chaos. Systems are not aligned, and leaders at the the core of your business are impacted.
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