Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
It was amazing 3 or 4 years ago, I am now in a manager position and it has decreased a lot. I no longer feel I have a life and work balance, I sometimes dont feel like a manager but rather like a coach , I dont feel motivated or challenge
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
They let us work at home yet
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¿Qué son algunas de las mejores cosas de tu equipo?
They're always eager to help
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¿Qué es lo que te hace más feliz en el trabajo?
When they let me take ownership of the things I am capable of doing.
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¿Qué necesita mejorar el equipo directivo?
While leadership does a great job taking care of agents, it absolutely overlooks its middle management
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Several other BPO's are offering coaches the same compensation middle management currently has. The compensation gap between middle management and OM1 is huge.
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