Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
Good experience overall, this is due to good leaders I've had on the past. It should not depend on a person, the good leadership should be a standard that the company thrives for.
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
the engagement between members of each team
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The put value on the agents
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¿Qué es lo que te hace más feliz en el trabajo?
learning, developing new skills, interacting with my team
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Salary should be ore competitive and targets for bonuses more archivable.
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¿Qué es lo mejor de tu paquéte de compensación?
Salary and contract. Unfortunately when you reach certain leadership roles within the company you dont have time available to enjoy certain benefits
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¿Qué necesita mejorar el equipo directivo?
Better organizational processes, we depend to much on POC and not in standardized & clear processes (ER processes, HR processes, TA selection processes & compensation) the organizational skills from many team leaders are not developed.
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¿Qué va mal y cómo puede mejorarse?
the leaders of each team are being selected as per the perception that the selection panel has, and not structured tests that allow them to actually understand the skills of the person. It can be very bias.
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Organizational and time management skills are very weak within the company. It is perceived that the more time that you spend in meetings the more productive you are, which is incorrect. And operational processes are not documented from team leaders at all.
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