Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
great place to work with some exceptions, is basically a blind bet, you have 30% chances to get a supervisor who got the position god's knows how and pray not to be on cap1 so you don't turn crazy with the unbearable pressure
Brevemente describa su total experiencia en el trabajo
Pretty good as long as you get out of Operations!! in OPS everything moves with "Communication" fancy word to describe favoritism.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Treat the rest of the people as you treat ops.
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¿Qué es lo que te hace más feliz en el trabajo?
Complicated task, complex challenges, the unstoppable amount of workload we have sometimes
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Stop ignoring tasks through the day so you can do it on unnecessary Overtime.
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
first they need to start reading, not assuming and making problems bigger just because they did not read.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
My voice has no weight, as soon as my opinions involved Management of ops to make improvement it does not goes anywhere, therefore No more suggestions from me.
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¿Qué es lo que más te gusta de tu equipo directivo?
They are nice educated people but their decision making is a big Bottle Neck Maker! get rid of so much burocracy, this is not a government place, is ridiculous, everybody looking who to blame!! not good.
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¿Qué es lo que más te gusta de tu equipo directivo?
there is no leadership per se, most of the management team are more focused on results rather than people, most of them see agents as merely numbers. I am lucky to have a real leader on my team.
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¿Qué va mal y cómo puede mejorarse?
No training, no bonuses, no benefits, no solutions, no responses to my requests, more workload (outside of my duties) no way to improve anything because "it is what it is" Had to learn how everything works and teach other By myself! (without proper documentation just my experience)
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