Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
I like Sitel, although after spending a few years around I came to learn that it has also a lot to improve, the culture is there but it's getting lost on negativity and lack of opportunities. Management is not fearly chosen and that contributes to zero care about the well being of agents in general.
¿Qué son algunas de las mejores cosas de tu equipo?
They are always cheerful and fun.
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¿Qué es lo que te hace más feliz en el trabajo?
Spending time with two or three co workers
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Allowing access to mobile phones and food in floors were TCPI is not neccesarily vulnerable. Learn how to be more flexible.
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¿Qué necesita mejorar el equipo directivo?
They need to start paying attention to the feedback provided by agents on the real needs of colaborators and avoid spending time and effort in campaigns that do little or nothing to the well being of agents in general.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Transportation after business hours should be provided directly from Invercase to home, it should be more organized and personalized and it should be avoided for agents to have to wait for transportation to Embassy before being routed home. Coming home is exhausting due to transportation issues.
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