Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
Associates are as important as the higher management and everybody in the company should facilitate and polish their work. They are the company's ambassadors to the clients.
¿Qué son algunas de las mejores cosas de tu equipo?
Divergence, different backgrounds, ages, education, personalities
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¿Qué es lo que te hace más feliz en el trabajo?
To solve problems, my way (within the given framework)
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¿Qué es lo que más te gusta de tu equipo directivo?
Although inexperienced, she has a talent for management. She is willing to help and doesn't hide the fact that she has a lot to learn
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
No doubt. The right to rate things on a regular basis, also some TLs should be chosen more carefully. Agents are the backbone, and should be treated with more respect.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
It has to be absolutely clear, the associates are the backbone, and not the staff on which some people exercise their authoritarian skills. In the end, they know the job at hand, better than the managers
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