Foundever Empresa Reclamada
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. leer más
It's been challenging since day 1, knowing the tools in messaging and how to find a proper answer fast, then my transition to voice was hard, we only had 3 weeks even if I only had 2 months working in messaging, but til today it has been satisfying and makes me proud of myself
Brevemente describa su total experiencia en el trabajo
It has been extremely satisfactory, we always have challenges, always learning, studying KA's QT's, we have to keep ourselves actualized to provide the best customer service.
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¿Qué es lo que más te gusta de tu equipo directivo?
my direct TL is caring, always supportive
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Always showing respect for all of us
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¿Qué es lo mejor de tu paquéte de compensación?
my max bonus, my chair they provided money to buy it, I have my screen to avoid eye issues
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¿Qué son algunas de las mejores cosas de tu equipo?
they are always there in case any of us has issues, questions, inquiries, we work as a great team
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¿Qué es lo que te hace más feliz en el trabajo?
This work takes my best and keeps challenging me, and also we have enough time to take cases, write notes, two breaks, one hour lunch.
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¿Qué es lo que más te gusta de tu equipo directivo?
They always are looking into their advocates needs, they are aware of each of us and give useful info and tools to get our jobs better
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¿Qué es lo que te hace más feliz en el trabajo?
Solving issues, some of the cx's calling are REALLY mad about something and most of the times I can make them feel better, that makes me feel great
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¿Qué son algunas de las mejores cosas de tu equipo?
I have the best team! Usually there are some guys from other teams asking here for swaps, covers or help because in my team there's always someone willing to help, also between us if we have some inquiry always someone answers :)
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¿Qué es lo mejor de tu paquéte de compensación?
Sometimes it might seem that it takes too much to have all compensation (productivity bonuses) but I've realized is just matter to embrace your job, be empathic, try to understand they all are having money issues (Cash App) be kind, and everything will flow. I love being helpful.
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